2nd-Line Software Support Specialist

NEC Software Solutions; Nottingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday with buy/sell option

Life assurance 4x salary

Group Pension Plan

Flexible benefits

Job summary

NEC Software Solutions in the United Kingdom seeks a 2nd line software application support specialist for the CONNECT Police software. You will resolve incidents, investigate complex issues, and recreate defect scenarios in internal test environments to provide evidence for fixes.

The role requires ITIL-aligned processes, strong analytical skills and the ability to multi-task while communicating clearly with technical and non-technical staff. Occasional on-call duties may apply.

Qualifications

• Experience with complex bespoke software applications in support, development or QA.
• Experience in a structured process-driven environment.
• Familiarity with IT Service Management tools.
• ITIL Foundation certificate is desirable.
• Experience investigating data issues in relational databases.
• Ability to generate and modify SQL scripts.
• Ability to check log files and restart services on Windows and UNIX Solaris.
• Understanding of ISO 9001/20000 within software environments.

Responsibilities

• Provide software application support.
• Own and investigate complex application incidents.
• Recreate scenarios in internal test environments to prove defects.
• Identify and document workarounds.
• Work within contractual SLAs.
• Adhere to ITIL-aligned processes.
• Collaborate with NEC teams and third parties.
• Participate in an Out of Hours on-call rota.

Skills

ITIL Foundation

Structured process-driven

Service Management tools

SQL investigation

Data issue handling

Log file analysis

Strong communication

Willingness to travel

Education

ITIL Foundation certificate

Tools

Windows Server environments

UNIX Solaris

Java

Ensemble

.NET

SQL

Oracle

jetnexus

Javascript

HTML

Active MQ

Job description

NEC Software Solutions in the United Kingdom seeks a 2nd line software application support specialist for the CONNECT Police software. You will resolve incidents, investigate complex issues, and recreate defect scenarios in internal test environments to provide evidence for fixes.

The role requires ITIL-aligned processes, strong analytical skills and the ability to multi-task while communicating clearly with technical and non-technical staff. Occasional on-call duties may apply.