Revenues And Benefits Assessors

Nec Software Solutions; England; Presencial; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Medical

25 Days Holiday

Life Insurance

Pension 8.5%

Flexible Benefits

Employee Assistance

LinkedIn Learning

Resumo da oferta

NEC Software Solutions in the United Kingdom is seeking an experienced Revenues and Benefits professional to join the busy Revenues & Benefits processing centre. The role offers an office hybrid or remote option, subject to location, with a focus on housing and council tax changes and accurate KPI-driven processing.

The successful candidate will have experience with NEC / Academy / IBS (Civica) systems, strong problem solving and customer service skills, and the ability to work under pressure

Qualificações

• Experience of using NEC / Academy / IBS (Civica) Systems.
• Proven problem solving skills.
• Good customer service and communication skills.
• Working knowledge of Housing Benefits / Council Tax.
• Delivers under pressure with a flexible approach to work.
• IT competent.
• Self-motivated.

Responsabilidades

• Deal directly with customers via letter, email and telephone to ensure delivery against service contractual requirements and provide excellent customer service.
• Meet the standards or deadlines required with minimum support.
• Complete high levels of workload consistently in line with Right Time Indicator, Right Benefit Indicator and Subsidy regulations.
• Coach and mentor junior staff/colleagues.
• Share best practice with colleagues and lead update sessions to wider team.
• Keep knowledge up to date through publications, notes and bulletins and attend external training to improve wider team skills.
• Maintain a constructive and positive attitude and take on additional duties as required to assist improvements.
• Regularly exceed minimum contractual standards for productivity/accuracy.

Conhecimentos

NEC / Academy / IBS (Civica) Systems

Problem solving

Customer service

Housing Benefits / Council Tax

Flexible approach to work

IT competent

Self-motivated

Descrição da oferta de emprego

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Role can be Office Hybrid or Remote, subject to location.

Experience Required in Revenues processing and Telephony, working on Civica and NEC systems.

Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.

Main Responsibilities

• To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
• Meet the standards or deadlines required whilst performing all duties with Minimum support
• Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
• Coaching and mentoring junior staff/Colleagues
• Shares best practice with colleagues and lead update sessions to wider team
• Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
• Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements
• Regularly exceeds minimum contractual standards for productivity/accuracy

Qualifications

Skills Required

• Experience of using NEC / Academy / IBS (Civica) Systems
• Proven problem solving skills
• Good customer service and communication skills
• Working knowledge of Housing Benefits / Council Tax
• Delivers under pressure with a flexible approach to work
• IT competent
• Self-motivated

Skill development and progression

NECSWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.

NECSWS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NECSWS as Revenues and Benefits Officers.

Career progressions within our Revenue and benefits processing department

• Revenues and Benefits officer
• Revenues and Benefits Senior
• Revenues and Benefits Service Manager
• Senior Operational Management Roles

Additional Information

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Other Information

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.