NHS Telephony & Scheduling Advisor

Eye Screening; Worcester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

Life assurance 4x basic salary

Group pension up to 8.5%

Flexible benefits

LinkedIn Learning access

Job summary

NEC Software Solutions in the UK is seeking a communications specialist focused on telephony to join our team supporting NHS screening services. The role involves handling a high volume of calls, triaging issues, booking, cancelling, or rescheduling appointments, and ensuring accurate data entry across our systems.

You will work within a delivery team or alone, use MS Word and Excel, and contribute to a reliable customer service experience.

Qualifications

• Broad Telephony / Communications background.
• VOIP experience.
• Comfortable working with software logs to triage issues.
• Experience and confidence with networking and the concepts within a wider Telephony solution.
• Excellent problem analysis and solving skills.
• Desire and initiative to explore solutions to understand them further.
• Ability to understand a full solution and the various components within.
• Able and confident to work well in a team and as an individual.
• Comfortable working alongside partners and customers.
• Ability to own a problem through to conclusion.
• Confidence to work under pressure conditions on occasion and focus on the key requirements through to success.
• Knowledge of Telephony systems and call centre experience.
• Experience of database data entry.
• Competent with MS Word and Excel.

Responsibilities

• Triage and resolve complications.
• Work as part of a delivery team, or work individually.
• Taking and making a high volume of calls on a target-based model and booking, cancelling or rescheduling appointments for diabetic eye screening.
• Database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received.
• Maintaining an accurate database.

Skills

Telephony background

VOIP experience

Networking concepts

Problem solving

Data entry

MS Word

MS Excel

Call centre experience

Team player

Customer service

Education

GCSE English to grade C (or equivalent)

Job description

NEC Software Solutions in the UK is seeking a communications specialist focused on telephony to join our team supporting NHS screening services. The role involves handling a high volume of calls, triaging issues, booking, cancelling, or rescheduling appointments, and ensuring accurate data entry across our systems.

You will work within a delivery team or alone, use MS Word and Excel, and contribute to a reliable customer service experience.