Grants & Welfare Advisor — 6-Month Contract

NECSWS; Wrexham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Private Medical

25 days leave

Life Assurance

Pension Plan

Flexible Benefits

LinkedIn Learning

Job summary

NEC Software Solutions is seeking a Customer Service Advisor on a 6-month fixed-term contract in Wales. The role involves handling enquiries by phone, online and email, processing DAF-related applications and performing eligibility checks within a fast-paced environment.

You will input data into the NEC system, liaise with applicants, and strive to meet service targets while delivering high-quality customer care. The post is full-time, 37.5 hours per week, with a competitive benefits package.

Qualifications

• Experience in delivering customer service via multiple channels.
• Excellent communication and listening skills.
• Ability to verify information and resolve inquiries accurately.

Responsibilities

• Be the first point of contact for applicants via phone, online, and email.
• Process applications and perform data entry into NEC system.
• Conduct eligibility checks and liaise with applicants to gather required information.
• Adhere to service standards and respond professionally to inquiries.
• Support team in meeting service targets and maintain accurate records.

Skills

Customer service

Phone support

Email support

Teamwork

Tools

NEC system

Job description

NEC Software Solutions is seeking a Customer Service Advisor on a 6-month fixed-term contract in Wales. The role involves handling enquiries by phone, online and email, processing DAF-related applications and performing eligibility checks within a fast-paced environment.

You will input data into the NEC system, liaise with applicants, and strive to meet service targets while delivering high-quality customer care. The post is full-time, 37.5 hours per week, with a competitive benefits package.