AOG Operations Coordinator

Willis Global; Hounslow; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Healthcare plan

Birthday leave

Pension scheme

Life assurance

Free onsite parking

Job summary

Willis Global in London Heathrow area is seeking an AOG Operations Coordinator to manage shipments from quotation to delivery within the AOG team. You will liaise with suppliers, handle documentation, and ensure customs compliance while delivering outstanding customer service.

The role requires strong organisation, communication and problem-solving abilities, with experience in AOG/Import/Export and knowledge of Cargowise. A shift-based pattern and generous benefits are offered.

Qualifications

• Proven experience in AOG, Import and Export.
• Thrives in a fast-paced, customer-driven environment.
• Strong organisational, communication and problem-solving skills.
• Solid understanding of UK customs law and procedures.
• Experience with Customs Declaration Service; knowledge of Cargowise preferred.
• Proficient with Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Handle import/export processes from quotation to shipment completion.
• Manage all documentation for import/export activities, including customs entries.
• Provide excellent customer service via email and calls; track shipments.
• Ensure accurate record-keeping and billing within KPIs; maintain data in the system.
• Ensure compliance with aviation health and safety policies and QMS.
• Provide timely quotations via Cargowise and convert to live jobs; follow up.

Skills

AOG

Import/Export

Customer service

UK customs law

DG compliance (desirable)

MS Office

Tools

Cargowise

Excel

Job description

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions, are recruiting for an AOG Operations Coordinator to be based at offices in the London Heathrow area.

Working Hours: 4 on / 4 off, shift pattern:

On offer

• An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics
• Genuine opportunities to grow within the business with a clear path to team leadership and supported by an award-winning team
• Opportunity to grow expertise through ongoing coaching, training and development sessions
• An attractive salary of £39K which includes £2,100 shift allowance
• Healthcare Cash Plan, including dental and vision
• Incremental holidays based on length of service, with an additional day off for your birthday
• Contributory pension scheme
• Life assurance
• Free onsite parking

Main Purpose of the Role

The AOG Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import / export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.

Duties and Responsibilities

• Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
• Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
• Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
• Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
• Ensure compliance with all statutory aviation requirements, health and safety policies, and the company’s Quality Management System.
• Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.

To be Considered

• Proven experience in AOG / Import / Export
• Thrives in a fast-paced, customer-driven environment.
• Has strong organisational, communication, and problem-solving skills.
• Demonstrates a solid understanding of UK customs law and procedures.
• Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
• Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
• Ideally has Dangerous Goods compliance certification.
• Can work independently, using their initiative to assess data and propose solutions.