AOG Operations Coordinator – Heathrow Logistics

Willis Global; Hounslow; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Healthcare plan

Birthday leave

Pension scheme

Life assurance

Free onsite parking

Job summary

Willis Global in London Heathrow area is seeking an AOG Operations Coordinator to manage shipments from quotation to delivery within the AOG team. You will liaise with suppliers, handle documentation, and ensure customs compliance while delivering outstanding customer service.

The role requires strong organisation, communication and problem-solving abilities, with experience in AOG/Import/Export and knowledge of Cargowise. A shift-based pattern and generous benefits are offered.

Qualifications

• Proven experience in AOG, Import and Export.
• Thrives in a fast-paced, customer-driven environment.
• Strong organisational, communication and problem-solving skills.
• Solid understanding of UK customs law and procedures.
• Experience with Customs Declaration Service; knowledge of Cargowise preferred.
• Proficient with Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Handle import/export processes from quotation to shipment completion.
• Manage all documentation for import/export activities, including customs entries.
• Provide excellent customer service via email and calls; track shipments.
• Ensure accurate record-keeping and billing within KPIs; maintain data in the system.
• Ensure compliance with aviation health and safety policies and QMS.
• Provide timely quotations via Cargowise and convert to live jobs; follow up.

Skills

AOG

Import/Export

Customer service

UK customs law

DG compliance (desirable)

MS Office

Tools

Cargowise

Excel

Job description

Willis Global in London Heathrow area is seeking an AOG Operations Coordinator to manage shipments from quotation to delivery within the AOG team. You will liaise with suppliers, handle documentation, and ensure customs compliance while delivering outstanding customer service.

The role requires strong organisation, communication and problem-solving abilities, with experience in AOG/Import/Export and knowledge of Cargowise. A shift-based pattern and generous benefits are offered.