AOG Export Operator

Right Now Group; West Drayton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

4 on / 4 off days

West Drayton / Heathrow location

Ongoing training and development

Long-term career progression

Award-winning employer

Job summary

Right Now Group is seeking an experienced AOG Export Operator in West Drayton, England. The role involves end-to-end management of urgent air freight shipments for a specialist AOG division within a global freight forwarder.

You will coordinate urgent collections, airline bookings and final deliveries, liaising with airlines and customers to meet strict deadlines. The position offers a £35k-£40k salary and a 4 on/4 off days pattern in a fast-paced environment.

Qualifications

• Previous experience within Air Freight Operations, ideally specialising in AOG or Time Critical shipments.
• Good understanding of air export procedures and freight forwarding operations.
• Experience coordinating urgent shipments within a fast-paced logistics environment.
• Excellent communication and customer service skills.
• Ability to remain calm, prioritise workloads and make decisions under pressure.
• Strong organisational skills with excellent attention to detail.
• Good IT skills and experience using freight forwarding systems.
• Ability to work effectively both independently and as part of a busy operations team.

Responsibilities

• Manage AOG and time-critical air freight shipments from start to finish.
• Coordinate urgent collections, airline bookings and final deliveries to meet critical deadlines.
• Liaise with airlines, transport providers, overseas agents and customers throughout the shipment lifecycle.
• Proactively monitor shipments and respond quickly to operational issues or delays.
• Provide customers with regular shipment updates, ensuring service level agreements are consistently achieved.
• Complete all required export documentation and customs paperwork where applicable.
• Work closely with internal operations and customer service teams to ensure the smooth movement of urgent freight.
• Maintain accurate shipment records and update internal operating systems.
• Deliver exceptional customer service while managing multiple time-sensitive shipments.
• Identify and resolve operational issues efficiently to minimise disruption to customer supply chains.

Skills

Air Freight Ops

Time-critical logistics

Customer service skills

Tools

Freight forwarding systems

Job description

AOG Export Operator (JOB-2854) West Drayton, England

Salary: GBP35000 - GBP40000 per annum

Right Now Group are currently recruiting for an experienced AOG Operator on behalf of an award-winning international freight forwarding business based in the Heathrow area.

This is an exciting opportunity to join a specialist AOG (Aircraft on Ground) and time-critical logistics operation, taking responsibility for the end-to-end management of urgent air freight shipments. The successful candidate will play a key role in ensuring critical shipments are handled efficiently from collection through to final delivery, delivering exceptional customer service when every minute counts.

Working within a fast-paced environment, you will coordinate urgent transport movements, liaise with airlines, overseas agents, transport providers and customers, while proactively monitoring shipments to ensure service levels are consistently achieved. This is an ideal opportunity for someone with previous AOG or time-critical freight forwarding experience who thrives under pressure and enjoys working in a dynamic operational environment.

Key Responsibilities of an AOG Operator

• Manage AOG and time-critical air freight shipments from start to finish.
• Coordinate urgent collections, airline bookings and final deliveries to meet critical deadlines.
• Liaise with airlines, transport providers, overseas agents and customers throughout the shipment lifecycle.
• Proactively monitor shipments and respond quickly to operational issues or delays.
• Provide customers with regular shipment updates, ensuring service level agreements are consistently achieved.
• Complete all required export documentation and customs paperwork where applicable.
• Work closely with internal operations and customer service teams to ensure the smooth movement of urgent freight.
• Maintain accurate shipment records and update internal operating systems.
• Deliver exceptional customer service while managing multiple time-sensitive shipments.
• Identify and resolve operational issues efficiently to minimise disruption to customer supply chains.

Skills & Experience Required for an AOG Operator

• Previous experience within Air Freight Operations, ideally specialising in AOG or Time Critical shipments.
• Good understanding of air export procedures and freight forwarding operations.
• Experience coordinating urgent shipments within a fast-paced logistics environment.
• Excellent communication and customer service skills.
• Ability to remain calm, prioritise workloads and make decisions under pressure.
• Strong organisational skills with excellent attention to detail.
• Good IT skills and experience using freight forwarding systems.
• Ability to work effectively both independently and as part of a busy operations team.

Salary & Benefits for an AOG Operator

• Salary between £35,000 - £40,000, depending on experience.
• 4 on / 4 off Days shift pattern.
• Based in West Drayton / Heathrow.
• Opportunity to join an award-winning international freight forwarding business.
• Ongoing training and development within a specialist AOG division.
• Genuine long-term career progression opportunities.

Why Apply for this AOG Operator Position?

This is a fantastic opportunity to join a growing and highly respected freight forwarding organisation specialising in AOG and time-critical logistics.

You'll become part of a dedicated operations team responsible for managing urgent, high-priority shipments where exceptional customer service and operational excellence are essential. This role offers excellent exposure to specialist air freight operations, a supportive working environment, and genuine opportunities for career development within an expanding business.

This position would suit an experienced AOG Operator, Air Freight Operator, Air Export Operator, Time Critical Operator, Freight Forwarder, or Air Freight Coordinator looking to develop their career within a market-leading freight forwarding organisation.