AOG & Time-Critical Air Freight Operator

Right Now Group; West Drayton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

4 on / 4 off days

West Drayton / Heathrow location

Ongoing training and development

Long-term career progression

Award-winning employer

Job summary

Right Now Group is seeking an experienced AOG Export Operator in West Drayton, England. The role involves end-to-end management of urgent air freight shipments for a specialist AOG division within a global freight forwarder.

You will coordinate urgent collections, airline bookings and final deliveries, liaising with airlines and customers to meet strict deadlines. The position offers a £35k-£40k salary and a 4 on/4 off days pattern in a fast-paced environment.

Qualifications

• Previous experience within Air Freight Operations, ideally specialising in AOG or Time Critical shipments.
• Good understanding of air export procedures and freight forwarding operations.
• Experience coordinating urgent shipments within a fast-paced logistics environment.
• Excellent communication and customer service skills.
• Ability to remain calm, prioritise workloads and make decisions under pressure.
• Strong organisational skills with excellent attention to detail.
• Good IT skills and experience using freight forwarding systems.
• Ability to work effectively both independently and as part of a busy operations team.

Responsibilities

• Manage AOG and time-critical air freight shipments from start to finish.
• Coordinate urgent collections, airline bookings and final deliveries to meet critical deadlines.
• Liaise with airlines, transport providers, overseas agents and customers throughout the shipment lifecycle.
• Proactively monitor shipments and respond quickly to operational issues or delays.
• Provide customers with regular shipment updates, ensuring service level agreements are consistently achieved.
• Complete all required export documentation and customs paperwork where applicable.
• Work closely with internal operations and customer service teams to ensure the smooth movement of urgent freight.
• Maintain accurate shipment records and update internal operating systems.
• Deliver exceptional customer service while managing multiple time-sensitive shipments.
• Identify and resolve operational issues efficiently to minimise disruption to customer supply chains.

Skills

Air Freight Ops

Time-critical logistics

Customer service skills

Tools

Freight forwarding systems

Job description

Right Now Group is seeking an experienced AOG Export Operator in West Drayton, England. The role involves end-to-end management of urgent air freight shipments for a specialist AOG division within a global freight forwarder.

You will coordinate urgent collections, airline bookings and final deliveries, liaising with airlines and customers to meet strict deadlines. The position offers a £35k-£40k salary and a 4 on/4 off days pattern in a fast-paced environment.