AOG & Time-Critical Freight Operator

PVH (Tommy Hilfiger/Calvin Klein); West Drayton; On-site; GBP 35,000 - 40,000; Full time

Job summary

Right Now Group in the Heathrow area is seeking an experienced AOG Operator to join an award-winning international freight forwarder. This role focuses on quick turnaround and meticulous handling of urgent shipments from collection through to final delivery, keeping customers updated at every step.

You will manage AOG/time-critical movements, coordinate airline bookings, liaise with airlines and suppliers, and maintain precise records.

Qualifications

• Experience in air freight operations, preferably AOG or time-critical.
• Strong understanding of air export procedures and freight forwarding.
• Calm under pressure and decisive in urgent situations.
• Excellent communication with customers and internal teams.

Responsibilities

• Manage AOG and time-critical shipments from start to finish.
• Coordinate urgent collections, airline bookings and final deliveries.
• Liaise with airlines, transport providers, overseas agents and customers.
• Monitor shipments proactively and respond quickly to issues to meet SLAs.
• Provide customers with regular updates and ensure service levels are achieved.
• Complete export documentation and customs paperwork where applicable.
• Work closely with internal departments to ensure smooth movement of urgent freight.
• Maintain accurate records and update internal systems.

Skills

Air Freight Ops

AOG Experience

Time-Critical

Customer Service

Communication Skills

Attention to Detail

Job description

Right Now Group in the Heathrow area is seeking an experienced AOG Operator to join an award-winning international freight forwarder. This role focuses on quick turnaround and meticulous handling of urgent shipments from collection through to final delivery, keeping customers updated at every step.

You will manage AOG/time-critical movements, coordinate airline bookings, liaise with airlines and suppliers, and maintain precise records.