Andras Hotels - Reservations Team Member

ANDRAS HOUSE LIMITED; Belfast; On-site; Full time

Job summary

Join a leading hospitality group in Belfast as a Reservations Team Member! This role is essential for ensuring the smooth operation of the Reservations Department, where you will engage with guests and help meet financial goals. You'll be part of a dynamic team dedicated to delivering exceptional service while enjoying perks like discounted hotel rates and a comprehensive health care plan. With opportunities for training and development through the Andras Academy, this position offers a fantastic chance to grow your career in the thriving hospitality sector. If you have a passion for customer service and a keen eye for detail, this could be the perfect role for you!

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Employee Appreciation Events

Training and Development Programmes

Employee of the Month Award

Increased Annual Leave with Service

Qualifications

• Minimum 1 year experience in the Hotels Industry or Administrative Office Role.
• 5 GCSEs including Maths and English at Grade C or above.

Responsibilities

• Assist with the efficient running of the Reservations Department.
• Handle guest enquiries professionally and achieve financial targets.
• Manage group bookings and ensure accurate reservations.

Skills

Customer Service Skills

Excellent Communication Skills

Computer Experience

Reservations Management

Education

5 GCSEs including Maths and English at Grade C or above

Equivalent qualification

Tools

PMS / CRS systems

Online booking systems

Job description

Andras Hotels - Reservations Team Member

Apply now Andras Hotels- Headquarters Belfast

About us:

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Assist with the efficient and smooth running of the Reservations Department, dealing with guest enquiries in a professional manner and achieving financial targets.

Hours: 40 Hours

Pay: £12.20, depending on age

Interviews will be conducted between 16th - 19th December, 2024

What we offer:

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme

About the role

Main Duties:

• Ensure that phones / emails are answered in a speedy, professional and efficient manner.
• Ensure all Reservations are accepted, recorded and confirmed in accordance with Company Policy and in an efficient and courteous manner.
• Ensure all guest enquiries are handled professionally and provide information regarding Hotel services available.
• Assume responsibility for checking arrivals, managing duplicate bookings, group arrival details, etc.
• Manage group bookings within Company criteria; collect payments, adhere to cancellation policies, check master bills, keep hotel fully informed of group requirements.
• Management of online systems to include Rate & Availability management.
• Cross selling of all hotels within the group; knowledge of each PMS / CRS system to assist with covering holidays / breaks for colleagues.
• Upselling of Hotel facilities / supplements to potential customers to maximise revenue.
• Reviewing daily PACE and reservations created reports for booking trends, group reservations, rate queries and making recommendations for public / group rates.
• Be aware of current business targets, actual budgeted and forecasted business levels and to focus at all times to achieve these targets.
• Assist the Reservations / Revenue Managers in the preparation of reports.
• Actively participate in any training and personnel exercises designed to improve standards and performance levels.
• Assist with collection of payments on advance purchase reservations, management of declined bookings.
• Liaise with the Accounts Department for Accounts outstanding, commission claims, matching online payments with PMS system and keeping guest ledger to a minimum.
• Ensure that policies and procedures are known and adhered to, that team members are fully aware of public / corporate rates and that a high level of communication exists between the Team and other Departments.
• Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction, at all times.
• Upkeep of the Equal Opportunities Policy to ensure that there is a neutral working environment.
• Work in accordance with standard procedures within each Department.
• Carry out Company’s customer relation policy and communicate Hotel services to guests.
• Ensure a high standard of personal hygiene and grooming.
• Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to Management and observe all requirements under Health and Safety at Work Act (1989).

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

· Teamwork – work with commitment, cooperatively and effectively with others.

· Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues.

· Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups.

· Integrity – honest, respectful and accountable.

What you will need

Required criteria:

• Previous Experience within the Hotels Industry or Administrative Office Role for a Minimum of 1 year continuous.
• 5 GCSEs including Maths and English at Grade C or above or equivalent qualification.
• Customer Service Skills.
• Excellent Communication Skills.
• Computer Experience or relevant qualification (OCR/RSA Stage 2 or equivalent qualification).

Desired criteria:

• Experience within a Reservationist Role.

Andras Hotels

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.