BodyScape - Front of House Team Member

ANDRAS HOUSE LIMITED; Belfast; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading hospitality group as a Front of House Team Member, where your role is crucial in creating a welcoming environment for guests. This position offers the chance to engage with customers directly, ensuring they receive outstanding service and support. With a focus on teamwork and a positive attitude, you will help promote fitness and wellbeing while contributing to the hotel's success. This dynamic role not only allows you to showcase your customer service skills but also offers numerous opportunities for professional development within a rapidly expanding company. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Discounted hotel rates

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Employee Appreciation Events

Free membership at BodyScape Health Club

Training & Development Programmes

Qualifications

• Experience in high standard customer service roles is essential.
• Willingness to become qualified in Emergency Responder and First Aid.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Support membership sales and promote fitness products.
• Ensure health and safety standards are met.

Skills

Customer Service

Emergency Response

First Aid

Fitness Knowledge

Sales Skills

Education

High School Diploma

First Aid Certification

Emergency Responder Qualification

Job description

BodyScape - Front of House Team Member

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

This role is pivotal within the business as you are the first and last point of contact with all of our customers, answering any queries they may have face to face or over the phone. Creating a friendly, relaxing, and professional environment, you’ll provide exceptional and efficient customer service. As part of the Front office team, you’ll give a warm welcome, answering queries in a caring and helpful way, and ensuring everyone feels valued.

Hours: 32 per week

What we offer:

• Discounted hotel rates at six thousand hotels worldwide
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Communication and advice on Health and Wellbeing
• Free membership at BodyScape Health Club
• Andras Academy – Training & Development Programmes & progression opportunities within the Andras Hotels Group
• Hotel Incentive Scheme

About the role

Your day to day

• Communicate positively with club members providing a positive outlook to work and fitness.
• Show productivity and positivity in a pressurised environment.
• Meet individual team targets on a daily, weekly, and monthly basis.
• Be well presented, professional, and polite at all times.
• Promote the sales of fitness products and merchandise.
• Support the membership team and contribute towards membership sales targets in club.
• Ensure the cashing up procedures are followed and banking completed in line with company expectations.
• Have passion for the overall standards and appearance of the club at all times, focusing on giving every member excellent service.
• Ensure the facility meets Health & Safety requirements.
• Promote benefits to members by showing them how to use it.
• Manage problem swipes effectively.
• Drive positive member retention through delivering reception processes to an excellent standard, encouraging members to get involved with peak time gym floor activity and Group Fitness.

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

• Team Work – work cooperatively and effectively with others.
• Positive and “Can Do” attitude – positive, friendly manner with customers and colleagues.
• Commitment – “I do what I say”, commitment to do the best in everything I do.
• Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups.
• Integrity – honest, respectful, and accountable.

What you will need

Required criteria

• Experienced in a high standard customer service, customer-facing role.
• Willing and able to become qualified in Emergency Responder, First Aid & Pool Operations.
• A passion for fitness and helping others work towards goals.

Desired criteria

• Experience working in Front of House/Reception.
• Experience working in Front of House in a gym.
• Qualified in First Aid.
• Qualified Emergency Responder.
• Qualified in Pool Operations.
• Experience of being a key holder for the gym.

Andras Hotels

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel, and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels, we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre, and Best Serviced Apartments for Cordia Serviced Apartments.

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.