Andras House - Assistant Reservations Manager

Andras Hotels; Belfast; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in Northern Ireland's hospitality sector is seeking an Assistant Reservations Manager to support the Reservations team in delivering exceptional service and maximizing revenue. This role involves managing daily operations, overseeing booking systems, and fostering strong relationships with partners. With a commitment to employee development through the Andras Academy, this position offers a unique opportunity to grow within a rapidly expanding hotel group. Join a team dedicated to promoting tourism and delivering outstanding guest experiences while enjoying a range of employee benefits.

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Increased Annual Leave

Employee Appreciation Events

Training and Development Programmes

Cycle to Work Scheme

Employee of the Month Award

Qualifications

• Minimum 4 years of experience in a hotel’s reservations role.
• Proficiency in reservations management systems is essential.

Responsibilities

• Assist with the day-to-day running of the Reservations department.
• Ensure effective communication between reservations and other departments.

Skills

Customer Service Skills

Excellent Communication Skills

Supervisory experience

Education

5 GCSEs including Maths and English grade C or above

Tools

Reservations management systems

Microsoft Office Suite (Excel, Word)

Job description

Andras House - Assistant Reservations Manager

Apply now Andras Hotels- Headquarters Belfast Share

About Us

Andras Hotels is Northern Ireland’s largest hotel group with ten hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

You will assist the reservations manager to ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum guest satisfaction and room revenue in order to meet or exceed the revenue target. You will assist in managing the day-to-day operation of the Reservations team.

Hours

40 hours

What we Offer?

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Increased Annual leave with service
• Employee Appreciation and Social Events
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• £20 for completion of FLOW training
• Cycle to work
• Recruit a friend scheme
• Employee of the Month Award
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands

About the role

Your Day to Day

• Assist with the day to day running of the department
• Assist with rotas/payroll/recruitment/holidays/absence/return to work
• Ensure Groups Strategy is correctly managed on a day-to-day basis
• Respond to and independently quote group enquiries in a timely manner
• Oversee daily management of groups including allocations, series, release and cancellation policies
• Ensure effective communication between reservations and other departments
• Ensure billing and invoices are correctly managed and queries resolved
• Assist with overseeing all booking systems, Extranets, PMS, Central Systems to ensure full availability and maximum exposure
• Gather relevant information and reports
• Create & maintain relationships with our Leisure / Wholesale / Group partners & Tour Operators
• Assist with the preparation of contracts for the group
• Be fully cross trained to have the correct knowledge and skills to be able to sell and manage each of the properties facilities and systems
• Assist with onboarding, training plan & appraisals
• Partake in any external meetings/show-rounds when required

Accountability

Assist with Management of the Reservation Department

Hours of work typically Monday to Friday, but may include occasional evening and weekend shifts

What you will need

Required criteria

• Minimum 4 years of experience in a hotel’s reservations role
• Proficiency in reservations management systems
• Supervisory experience
• 5 GCSE’S including Maths and English grade C or above or equivalent qualification
• Customer Service Skills
• Excellent Communication Skills

Desired criteria

• Experience with Microsoft Office Suite (Excel, Word)

Andras Hotels

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.