Hampton by Hilton - Housekeeping Manager

ANDRAS HOUSE LIMITED; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hospitality group as a Housekeeping Manager, where you'll oversee housekeeping operations, ensuring cleanliness and guest satisfaction in a dynamic environment. This role involves managing a dedicated team, training staff, and maintaining high standards of service. With a commitment to employee development through the Andras Academy, you will have opportunities for growth and advancement. Be part of a thriving company that values teamwork, quality service, and sustainability in the heart of Belfast's vibrant hotel scene. If you're passionate about hospitality and ready to lead a team, this is the perfect opportunity for you.

Benefits

Health Care Cash Plan

Discounted Hotel Rates

Enhanced Pension Scheme

Employee of the Month Award

Increased Annual Leave

Cycle to Work Scheme

Employee Recognition Scheme

Free Meals During Shifts

Gym Membership

Referral Bonus

Qualifications

• 1+ year experience in a supervisory role in housekeeping.
• Strong understanding of English communication skills.

Responsibilities

• Oversee housekeeping and laundry operations to maintain high standards.
• Manage staffing, training, and performance goals for employees.
• Ensure guest satisfaction through quality service and cleanliness.

Skills

Housekeeping Management

Staff Training

Budget Management

Customer Service

Team Leadership

Education

High School Diploma

Hospitality Management Degree

Tools

Cleaning Equipment

Inventory Management Systems

Job description

Hampton by Hilton - Housekeeping Manager

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

As Housekeeping Manager, you will oversee all aspects of housekeeping and laundry ensuring high standards are maintained. This is a hands-on role providing support and assistance to your team while leading by example and setting high standards to ensure the service is operated safely, hygienically and to contractual specifications.

What we offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme

About the role

Your day to day

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• Recommend, initiate, and manage HR actions.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair and advise team members of areas of improvements.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests, VIPs and repeat visitors.

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• May maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty.

Accountability

• Manage team of housekeepers.
• Hours of work will include mornings, evenings and weekends.
• Act as Duty Manager when required.

What we need from you

Required criteria

• One year experience in a supervisory/management position in housekeeping.
• A clear understanding of speaking and understanding English.

Desired criteria

• Two years’ experience as a Housekeeping Management.

Andras Hotels

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Our benefits

• Health insurance
• Vacation, Paid time off
• Retirement plan and/or pension
• Office perks
• Employee development programs
• Gym membership or wellness programs
• Cycle to work
• Referral bonus
• Competitive salary
• Preferential room rates
• Family and friends rates
• Long service recognition
• Free meals during shifts
• Free parking or Discounted parking
• Wellbeing Scheme
• Work With Charities
• Social Opportunities
• Employee of the Month
• Employee Recognition Scheme