Analytical Correspondence & Case Allocation Officer

Brook Street; Manchester; On-site; GBP 19,000 - 27,000; Full time

Job summary

Brook Street is recruiting for an Executive Officer in Manchester (DFE) to support a busy team with correspondence routing, research, and case allocation. Training is provided, and the role focuses on analytical work rather than routine admin.

You will handle inquiries, route cases, and maintain confidentiality while coordinating with policy teams and other stakeholders to ensure timely resolutions. This temporary contract runs until May 2027.

Qualifications

• Strong research and analytical skills with the confidence to make decisions based on guidance and evidence.
• Excellent attention to detail and the ability to think critically in complex cases.
• Clear, professional communication skills when working with stakeholders and resolving queries.

Responsibilities

• Review and manage incoming correspondence, including emails, letters, and public enquiries
• Research across departmental policies, guidance, and business areas to determine the correct route for each enquiry
• Analyse complex information and make informed decisions on case allocation and ownership
• Liaise with policy teams, operational colleagues, and wider stakeholders to resolve queries and ensure smooth outcomes
• Accurately categorise, record, and track cases using internal systems
• Monitor workloads and prioritise competing tasks to meet service standards and deadlines
• Identify trends and recurring themes to support reporting and continuous improvement
• Contribute ideas to enhance the efficiency of correspondence handling processes
• Maintain confidentiality and handle sensitive information professionally and discreetly

Skills

Research

Analytical skills

Attention to detail

Communication

Time management

Collaboration

Discretion

Job description

Brook Street is recruiting for an Executive Officer in Manchester (DFE) to support a busy team with correspondence routing, research, and case allocation. Training is provided, and the role focuses on analytical work rather than routine admin.

You will handle inquiries, route cases, and maintain confidentiality while coordinating with policy teams and other stakeholders to ensure timely resolutions. This temporary contract runs until May 2027.