Analyst II, IT Support Center

Schneider Electric; Scarborough; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Health and life insurance

Paid time off

Parental and care leave

Flexible work options

Training programs and certifications

Job summary

Schneider Electric seeks an Onsite IT Support Engineer to deliver on-site user support at facilities in the United Kingdom. You will handle desk-side incidents, hardware repairs, and VIP user support while coordinating with the remote administration team.

The role covers server maintenance, AV support, and event support, with a focus on delivering high service levels and aligning with Employee Experience strategies within Schneider Electric.

Qualifications

• 3+ years end user support experience in different platforms.
• Experience with ITSM tools and VIP user’s support.
• Microsoft certified professional.
• Proficient with SCCM, AD, McAfee, MS Outlook, Office 365, ServiceNow.
• Must continually learn the latest platforms and technology tools.
• Strong understanding of IT platforms and services (networking, hardware, software).
• End user mindset with excellent communication skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Provide Desk Side support to end users when incidents cannot be resolved remotely.
• Provide hardware break/fix support including replacement of defective units.
• Operate technical tasks on infrastructure equipment under remote admin team control.
• Own local equipment and data.
• Support BU-specific needs with high service levels.
• Deploy and manage printers, storage devices and peripherals.
• Deliver IT support based on TechStop model.
• Provide on-site and/or remote support for end users in remote locations.
• Support server maintenance upgrades on-site.
• Provide L1 support for audio/visual equipment.
• VIP support with high service levels.
• Support events such as annual meetings and trainings.

Skills

End user support

ITSM tools

VIP user support

Excellent communication

Analytical problem solving

Continuous learning

Broad IT knowledge

Tools

SCCM

AD

McAfee

MS Outlook

Office 365

ServiceNow

Job description

We're hiring a Onsite IT Support Engineer(IT Support Center Analyst II) who thrives on solving technical challenges and creating seamless customer experiences. If you're passionate about helping people and love troubleshooting, this role offers the perfect blend of technical work and customer impact.

As the Onsite IT Support Engineer, you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to.

What will you do?

• Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
• Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
• Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
• Ownership of Local equipment and data
• Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
• Provide IT support based on TechStop model
• Provide physical on-site and/or remote support services for end users in remote locations
• Provide on-site support for any activities for server maintenance upgrades
• Provide L1 support for audio/ visual equipment
• Provide VIP support with high level of services
• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads
• To be aligned with Employee Experience teams & strategy
• To be Digital Citizen model, business partner and IT role model
• Be a partner in change management adoption, new ways working and ATAWAD
• To be guarantor of Schneider Digital Strategy, policies, and rules

What qualifications will make you successful

• 3+ years end user support experience in different platforms
• Experienced with ITSM tools and VIP user’s support
• Microsoft certified professional
• SCCM, AD, McAfee, MS Outlook, Office 365, Service Now
• Needs to be continually learning the latest platforms and technology tools
• Overall technical understanding of all IT platforms and services (e.g., networking, hardware, web development, app development, cloud computing, etc.)
• End User mindset oriented
• Excellent verbal and written communications skills.
• Excellent interpersonal skills
• Excellent research, analytical, and problem-solving skills

What's in it for me?

• Join a collaborative team that invests in your growth and technical development
• Build expertise through training programs, certifications, and hands-on experience
• Make a visible impact on customer satisfaction and business operations
• Enjoy a role that balances technical challenges with meaningful customer interactions

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this UK based position, the expected pay range is GBP 37,600 - GBP 56,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.