Ambulance Controller/Planner – Logistics Lead

Health Transportation Group UK LTD; Lincoln; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive Hourly Rate

Employee Assistance Programme

Increased holiday allowance

Refer a Friend

Pension Scheme

Full Controller/Planner training

Opportunities to grow and develop

Engaging Workplace Culture

Job summary

Health Transportation Group UK in Lincolnshire is seeking dedicated Controller/Planners to manage daily ambulance movements for medically eligible patients. You will plan routes, allocate resources and work with crews to ensure timely journeys to healthcare appointments.

The role offers full-time hours, 37.5 per week across a flexible schedule, with training and ongoing mentorship. Applicants should have transport control experience, strong problem solving, and a patient-centric approach.

Qualifications

• Experience in transport control environment and planning
• Ability to plan routes for drivers
• Problem-solving ability during day control
• Customer service focus and handling sensitive situations

Responsibilities

• Plan and control daily ambulance movements for eligible patients
• Allocate resources and patient journeys using the Cleric System
• Liaise with healthcare professionals to maximise vehicle and staff utilisation
• Build strong relationships with crews to ensure patient experience
• Work in a team to determine transport decisions that deliver best outcomes

Skills

Transport control experience

Geographic knowledge of Lincoln area

Calm under pressure

Customer service orientation

Tools

Cleric System

Job description

Health Transportation Group UK in Lincolnshire is seeking dedicated Controller/Planners to manage daily ambulance movements for medically eligible patients. You will plan routes, allocate resources and work with crews to ensure timely journeys to healthcare appointments.

The role offers full-time hours, 37.5 per week across a flexible schedule, with training and ongoing mentorship. Applicants should have transport control experience, strong problem solving, and a patient-centric approach.