Transport Controller & Planner: Route Optimisation

EMED Group; Leicester; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Life Assurance

Company sick pay

Pension scheme

GP access & health services

EAP (Employee Assistance Programme)

Uniform provided

Flu vaccination campaign

Job summary

EMED Group is seeking a Controller/Planner based in Thurmaston, Leicester to plan and control high-volume, time-critical transport operations for patient journeys. You will schedule bookings to meet KPIs, allocate crew and vehicles, and coordinate with hospital staff to optimise resources and ensure on-time arrivals and efficient return journeys.

The role involves 12-hour shifts (4 on, 4 off). We offer extensive benefits including life assurance, pension, health and wellbeing support, and

Qualifications

• Experience in a regulated, time-critical operational environment.
• Desirable experience in logistics, control, or route planning.
• Experience working to KPIs and service level targets.

Responsibilities

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resources are correct.
• Dispatch and manage operational crews to ensure timely collection and delivery of patients.
• Allocate patients to appropriate vehicle type and crew based on mobility and safety needs.
• Receive and handle requests for patient transport and queries regarding journeys.
• Maintain accurate patient records and ensure good housekeeping within the system.
• Liaise with hospitals, GPs, nursing homes and wards to optimise utilisation and KPI performance.

Skills

Route planning

Time management

Analytical thinking

Communication

Tools

Cleric controlling system

Job description

EMED Group is seeking a Controller/Planner based in Thurmaston, Leicester to plan and control high-volume, time-critical transport operations for patient journeys. You will schedule bookings to meet KPIs, allocate crew and vehicles, and coordinate with hospital staff to optimise resources and ensure on-time arrivals and efficient return journeys.

The role involves 12-hour shifts (4 on, 4 off). We offer extensive benefits including life assurance, pension, health and wellbeing support, and