Patient Transport Controller & Planner – 37.5h/week

EMED Group; Hailsham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

Blue Light Card

Uniform provided

Job summary

EMED Group in Hailsham is seeking a Controller/Planner to manage high-volume patient transport operations. The role focuses on dispatching crews, allocating the right vehicle type and skill mix, and meeting time-bound KPIs while coordinating with hospitals and subcontractors.

The position is full-time, based in the Hailsham office, with a 37.5 hour week and a rolling 6am–11pm rota including weekends. The hourly rate is £13.71, with a comprehensive benefits package offered.

Qualifications

• Experience in a regulated, time‑critical operational environment is desirable.
• Desirable experience in logistics, control, route planning or analytical roles.
• Experience working to time‑critical KPIs/service levels and using operational systems to monitor performance.

Responsibilities

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractors, taxi and volunteers are informed where applicable and that each journey is scheduled within contracted time windows.
• Dispatch and manage operational crews to ensure timely and efficient collection and delivery of patients, matching demand to capacity in real time.
• Maintain accurate patient records and ensure good housekeeping within the main operating system.
• Maintain and enhance the performance and quality of service offered to patients and customers.
• Liaise with hospital staff, outsourcing companies and other agencies to minimise KPI impact and resolve issues as they arise.

Skills

Organised

Analytical

Route planning

Logistics

Time management

Communication

Tools

Cleric controlling system

Job description

EMED Group in Hailsham is seeking a Controller/Planner to manage high-volume patient transport operations. The role focuses on dispatching crews, allocating the right vehicle type and skill mix, and meeting time-bound KPIs while coordinating with hospitals and subcontractors.

The position is full-time, based in the Hailsham office, with a 37.5 hour week and a rolling 6am–11pm rota including weekends. The hourly rate is £13.71, with a comprehensive benefits package offered.