Ambulance care assistant

Westron Care Ambulance; Wolverhampton; On-site; GBP 19,000 - 23,000; Full time

Job summary

Westron Care Ambulance is seeking an Ambulance Care Assistant for a full-time, on-site role in Wolverhampton. You will support patients during journeys, assist with transfers and mobility, and ensure safety and comfort following infection control standards.

The role emphasizes person-centered care, clear communication with patients and families, and collaboration with drivers and healthcare professionals. A willingness to obtain BLS/first aid and a valid driver’s license can be advantageous.

Qualifications

• Candidates should demonstrate strong caregiving and dementia care abilities to provide person-centered support.
• Manual handling skills and safe moving techniques, including use of mobility aids.
• Effective communication and interpersonal skills with patients, relatives and multidisciplinary teams.
• Experience in health or social care, ambulance services, or patient transport is beneficial.
• Basic Life Support or first aid certification, or willingness to obtain it, is an advantage.
• Ability to work shifts, stay calm under pressure, and follow clinical and safety protocols.
• A valid driver’s license for ambulance work may be beneficial depending on service needs.
• Commitment to equality, safeguarding, and patient dignity and confidentiality.

Responsibilities

• Assist patients during journeys with safe transfers, positioning and mobility.
• Prepare vehicles and equipment and complete documentation.
• Maintain cleanliness and infection control standards.
• Collaborate with drivers, healthcare professionals and dispatch teams.
• Communicate clearly with patients, relatives and colleagues and respond calmly in urgent situations.

Skills

Caregiving skills

Dementia care

Manual handling

Communication

Calm under pressure

Patient dignity & confidentiality

Teamwork

Education

Basic Life Support certification

Job description

Company Description

Westron Care Ambulance is a dedicated non-emergency patient transport provider focused on delivering safe, reliable, and compassionate ambulance care services. The team supports individuals who require assistance traveling to and from hospitals, clinics, and other care facilities, ensuring comfort, dignity, and respect at all times. Westron Care Ambulance works closely with healthcare providers and families to coordinate timely and professional transport. The organization values teamwork, high-quality care, and strong communication to create a supportive environment for both patients and staff.

Role Description

This is a full-time, on-site Ambulance Care Assistant role based in Wolverhampton. The Ambulance Care Assistant will support patients during journeys by assisting with safe transfers, positioning, and mobility, following manual handling and safety procedures. The role involves providing person-centered care, monitoring patient comfort, and offering reassurance, including support for individuals with dementia and other complex needs. Day-to-day tasks include preparing vehicles and equipment, completing documentation, maintaining cleanliness and infection control standards, and collaborating with drivers, healthcare professionals, and dispatch teams. The Ambulance Care Assistant will communicate clearly with patients, relatives, and colleagues, respond calmly in urgent situations, and uphold all safeguarding and confidentiality requirements.

Qualifications

• Candidates should possess strong caregiving and dementia care skills to provide person-centered support for patients with varying physical and cognitive needs.


• Candidates should possess manual handling skills and awareness of safe moving and handling techniques, including the use of mobility aids and equipment.


• Candidates should possess effective communication and interpersonal skills to interact respectfully with patients, relatives, and multidisciplinary teams.


• Relevant experience in health or social care, ambulance services, or patient transport is beneficial.


• Basic life support or first aid certification, or willingness to obtain it, is an advantage.


• Ability to work shifts, remain calm under pressure, and follow clinical and safety protocols is required.


• A valid driver’s license suitable for ambulance work may be beneficial, depending on service needs.


• Commitment to equality, diversity, safeguarding, and maintaining patient dignity and confidentiality is essential.