Ambulance Care Assistant

NHS; London; On-site; Full time

Job summary

A leading healthcare provider is seeking an Ambulance Care Assistant/Driver to support non-emergency patient transport services. The role involves assisting patients, maintaining vehicle standards, and ensuring a compassionate approach to care. Candidates must hold a valid UK driving licence and demonstrate strong communication skills.

Qualifications

• Experience of working both independently and within a team.
• Valid UK driving licence held for a minimum of 2 years.

Responsibilities

• Transporting patients safely and comfortably to appointments.
• Keeping accurate records of journeys on both the PDA and Daily Log Sheet.
• Conducting vehicle checks and reporting defects.

Skills

Good Communication Skills

Good customer service skills

Education

Full UK driving Licence (no more than 3 points on licence)

Job description

Go back Epsom and St Helier University Hospitals NHS Trust

Ambulance Care Assistant

Information:

This job is now closed

Job summary

Ambulance Care Assistant/Driver

Non-Emergency Patient Transport (NEPT) is a service made available for those who meet the eligibility criteria set by the Epsom and St Helier Hospitals Trust and transport commissioners.

The post holder will be a vital member of the team who will assist in:

• Helping patients out of their home and into the ambulance (which may involve some lifting).
• Transporting patients safely, comfortably and in good time to their appointment.
• Returning the patient home and making sure they are settled in before leaving.
• Keeping accurate records of journeys on both the PDA and Daily Log Sheet.

The people you would transport may be in very poor health. An important part of your work would be to show kindness and respect to often worried patients and their relatives, who may include:

-Older people-Individuals who are physically disabled-People with mental health problems

During a shift you would keep in contact with staff at the control room via PDA who would allocate your work to you and also be on hand to offer advice.

The role is rather physically demanding, you would spend a lot of time on the road covering a particular geographical area. Occasionally you may deal with distressing situations or circumstances with seriously ill patients.

You would wear a uniform which will be provided to you. You may work alone or in a two-person team, in an adapted ambulance or a wheel chair accessible vehicle.

Main duties of the job

Job summary

Ambulance Care Assistant/Driver

Non-Emergency Patient Transport (NEPT) is a service made available for those who meet the eligibility criteria set by the Epsom and St Helier Hospitals Trust and transport commissioners.

The post holder will be a vital member of the team who will assist in:

• Helping patients out of their home and into the ambulance (which may involve some lifting).
• Transporting patients safely, comfortably and in good time to their appointment.
• Returning the patient home and making sure they are settled in before leaving.
• Keeping accurate records of journeys on both the PDA and Daily Log Sheet.

The people you would transport may be in very poor health. An important part of your work would be to show kindness and respect to often worried patients and their relatives, who may include:

-Older people-Individuals who are physically disabled-People with mental health problems

During a shift you would keep in contact with staff at the control room via PDA who would allocate your work to you and also be on hand to offer advice.

The role is rather physically demanding, you would spend a lot of time on the road covering a particular geographical area. Occasionally you may deal with distressing situations or circumstances with seriously ill patients.

You would wear a uniform which will be provided to you. You may work alone or in a two-person team, in an adapted ambulance or a wheel chair accessible vehicle.

Main duties of the job

Important Note:

Please be advised that a key requirement for this role is a valid, current, Full (manual) UK driving licence with a maximum of 3 penalty points on the licence. The licence must have been held for a minimum of 2 years.

Operational responsibilities include:

• Working alongside the Fleet Team complete a range of vehicle checks including but not limited to tyre pressure, oil and screen wash levels
• To report any vehicle defects to the Fleet Team
• To report any equipment defects to the Fleet Team
• To Ensure that your allocated vehicle is adequately stocked with essential consumables and to report any missing stock to the Fleet Team
• Report the return of untidy ambulances to the Shift Manager
• To keep in regular communications with the Control Team to gain instructions throughout shift, calling following each completed conveyance, calling to report any aborted, cancelled or delayed journey, calling to report any incorrect details relating to a patients docket, calling to request a meal break.
• To ensure that your allocated vehicle remains refuelled and is returned to base refuelled at the end if shift.
• Work in line with all Policies and Procedures
• To wear correct issued uniform at all times following the BBO guidelines.
• To sign out/in all equipment issued to them to assist with a patients conveyance.

Proposed Interview Date - TBC

***Salary £13.85 per hour. Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Important Note:

Please be advised that a key requirement for this role is a valid, current Full (manual) UK driving licence with a maximum of 3 penalty points on the licence. The licence must have been held for a minimum of 2 years If this criteria is not met, you will not be considered for this post. Please ensure you add this information on your application.

***Salary £13.85 per hour. Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***

Person Specification

Essential Criteria

Essential

• Full UK driving Licence (no more than 3 points on licence)

Desirable

• Clean Driving Licence
• FAW certificate held

Experience

Essential

• Experience of working both independently and within a team

Skills

Essential

• Good Communication Skills
• Good customer service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Lombard Road

Unit 13-15 Lombard Road

London

SW19 3TZ

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)