Supporter Care Assistant

HARRIS HILL; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prominent charity is seeking three Supporter Care Assistants for a key campaign period. This full-time position offers a hybrid work model, allowing you to work two days a week in the London office. Ideal candidates will be warm, detail-oriented, and passionate about making a difference. Full training is provided, making it an excellent opportunity for those looking to thrive in a supporter-facing role.

Qualifications

• Comfortable managing calls and admin tasks simultaneously.
• Experience with supporter care or databases is a plus.

Responsibilities

• Handling phone and email enquiries from campaign participants.
• Logging supporter interactions and updating records in the CRM.
• Processing donations accurately.
• Sending thank-you cards as part of the donor journey.

Skills

Warm

Personable

Detail-oriented

Organised

Job description

Supporter Care Assistants x 3 (Full-Time | Temp Contract)
Location: Hybrid – 2 days/week in London office (set days), remainder remote
Contract: June – December 2025
Hours: 34 hours per week
Start Date: 9th June | Offers by: 30th May

I am working with a well-known charity to recruit three Supporter Care Assistants for a key campaign period. This is a fantastic opportunity to join a high-impact team supporting two of their flagship fundraising initiatives.

Key Responsibilities:

• Handling phone and email enquiries from campaign participants
• Logging supporter interactions and updating records in the CRM
• Processing donations accurately
• Sending thank-you cards as part of the donor journey

Ideal Candidates Will Be:

• Warm, personable, and confident speaking with supporters
• Comfortable managing calls and admin tasks simultaneously
• Detail-oriented and organised
• Based in London (due to office-based days)
• Experience with supporter care or databases is a plus – full training provided

If you're passionate about making a difference and thrive in a supporter-facing role, this could be the perfect fit.

Get in touch today to register your interest – interviews happening quickly.