Supporter Care Assistant, HARRIS HILL

Guardian Jobs; London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading charity is seeking three Supporter Care Assistants for a key campaign period. This full-time, temporary role involves supporting fundraising initiatives by handling enquiries, processing donations, and maintaining supporter records. Ideal candidates are warm, detail-oriented, and comfortable in a supporter-facing role, with training provided.

Qualifications

• Warm, personable, and confident speaking with supporters.
• Comfortable managing calls and admin tasks simultaneously.
• Experience with supporter care or databases is a plus.

Responsibilities

• Handling phone and email enquiries from campaign participants.
• Logging supporter interactions and updating records in the CRM.
• Processing donations accurately.

Skills

Communication

Detail-oriented

Organisational skills

Job description

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Supporter Care Assistants x 3 (Full-Time | Temp Contract)

Location: Hybrid - 2 days/week in London office (set days), remainder remote

Contract: June - December 2025

Hours: 34 hours per week

Start Date: 9th June | Offers by: 30th May

I am working with a well-known charity to recruit three Supporter Care Assistants for a key campaign period. This is a fantastic opportunity to join a high-impact team supporting two of their flagship fundraising initiatives.

Key Responsibilities:

• Handling phone and email enquiries from campaign participants
• Logging supporter interactions and updating records in the CRM
• Processing donations accurately
• Sending thank-you cards as part of the donor journey

Ideal Candidates Will Be:

• Warm, personable, and confident speaking with supporters
• Comfortable managing calls and admin tasks simultaneously
• Detail-oriented and organised
• Based in London (due to office-based days)
• Experience with supporter care or databases is a plus - full training provided

If you're passionate about making a difference and thrive in a supporter-facing role, this could be the perfect fit.

Get in touch today to register your interest - interviews happening quickly.