Remote UK AWS CX Engineer - AI-Driven Connect
CX
14 days+
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Benefits offered by this job
Job summary
CX Studio, a leading customer experience consultancy, seeks a Customer Experience Engineer to design and deliver Amazon Connect solutions. This role requires 3+ years of relevant experience, strong communication skills, and a bachelor's degree in a related field. Key responsibilities include architecting customer journeys, leading migrations, and contributing to the SaaS product Cato. The position offers a competitive salary, performance bonuses, and fully remote working from anywhere in the UK, along with professional growth opportunities.
Qualifications
- 3+ years of hands-on experience with Amazon Connect.
- Strong understanding of telecommunications protocols.
- Knowledge of CRM systems integration like Salesforce.
Responsibilities
- Design customer journeys for Amazon Connect solutions.
- Document solutions clearly for technical and non-technical audiences.
- Contribute to the SaaS product roadmap and create technical content.
Skills
Experience with Amazon Connect
Strong communication skills
Understanding of telecommunications protocols
RESTful API design
Experience with CRM systems integration
Education
Bachelor's degree in Computer Science or related field
Tools
AWS CDK
AWS CloudFormation
Job description
CX Studio, a leading customer experience consultancy, seeks a Customer Experience Engineer to design and deliver Amazon Connect solutions. This role requires 3+ years of relevant experience, strong communication skills, and a bachelor's degree in a related field. Key responsibilities include architecting customer journeys, leading migrations, and contributing to the SaaS product Cato. The position offers a competitive salary, performance bonuses, and fully remote working from anywhere in the UK, along with professional growth opportunities.
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