Alumni CRM & Data Operations Lead

University of Sussex; Kemp Town Estate; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

The University of Sussex is seeking an Advancement Operations Manager to oversee the systems, data and insight behind alumni engagement and fundraising. You will lead the CRM, Raiser's Edge NXT, and strengthen data quality and reporting to support trusted decision-making.

Reporting to the Senior Operations and Insight Manager and collaborating with colleagues across Advancement and the wider University, you will help improve services and embed clear standards.

Qualifications

• Experience in advancement operations or alumni relations.
• Proven ability to develop and optimise CRM usage.
• Strong data quality and reporting skills.
• Experience managing databases and staff.
• Collaborative approach across university teams.

Responsibilities

• Oversee tools and information that enable alumni engagement and fundraising.
• Lead CRM development and data governance within Raiser's Edge NXT.
• Strengthen data quality, reporting and analytics across the team.
• Ensure platforms are effective, trusted and compliant.
• Manage the Database Administrator and work with colleagues to improve services.

Skills

CRM Raiser's Edge NXT

Data quality management

Reporting

Team leadership

Cross-functional collaboration

Tools

Raiser's Edge NXT

Job description

The University of Sussex is seeking an Advancement Operations Manager to oversee the systems, data and insight behind alumni engagement and fundraising. You will lead the CRM, Raiser's Edge NXT, and strengthen data quality and reporting to support trusted decision-making.

Reporting to the Senior Operations and Insight Manager and collaborating with colleagues across Advancement and the wider University, you will help improve services and embed clear standards.