Advancement Operations Manager Ref: 43317

Brighton and Sussex Medical School; Brighton; On-site; GBP 40,000 - 47,000; Full time

Job summary

University of Sussex is seeking an Advancement Operations Manager to shape the systems, data and insights behind alumni engagement and fundraising.

You will oversee the CRM, Raiser's Edge NXT, drive data quality, reporting, and ensure our digital platforms and processes are compliant and trusted.

Reporting to the Senior Operations and Insight Manager, you will collaborate across divisions to improve services and support campaigns while fostering clear standards and working practices.

Qualifications

• You will bring a strong practical understanding of Advancement operations and experience with a complex CRM, ideally Raiser’s Edge NXT or a similar system.
• You will be confident handling large datasets, maintaining data quality, supporting segmentation and producing clear insight.
• GDPR, PECR and data protection knowledge is required.

Responsibilities

• Oversee the tools and information that enable alumni engagement and fundraising.
• Lead the development of the CRM, ensure data quality and reporting, and ensure digital platforms are effective and compliant.
• Collaborate with colleagues across Advancement and the wider University to improve services and support campaigns.
• Provide guidance and training to build confidence in using systems and data.

Tools

Raiser’s Edge NXT

Job description

Advancement Operations Manager Ref: 43317

Location

Brighton, UK

Hours

Full time hours considered up to a maximum of 1.0 FTE/ 36.5 hours per week. Requests for flexible working options will be considered (subject to business need).

Grade 7 starting at £39,560 to £46,970 per annum, pro rata if part time.

Contract Type

Permanent

About the Role

Help shape the systems, data and insight behind alumni engagement and fundraising at the University of Sussex.

As Advancement Operations Manager, you will oversee the tools and information that enable us to build meaningful relationships with more than 240,000 alumni and supporters. You will take a leading role in developing our CRM, Raiser’s Edge NXT, strengthen data quality and reporting, and ensure our digital platforms and processes are effective, trusted and compliant.

Reporting to the Senior Operations and Insight Manager and managing the Database Administrator, you will work with colleagues across Advancement and the wider University to improve services, support campaigns, and embed clear standards and consistent ways of working.

Whether you are an established manager looking for a new challenge or an advancement operations professional ready to take your next step, you will be proactive and collaborative, enjoy solving problems, and be motivated by helping others make better use of data and technology.

About you

You will bring a strong practical understanding of Advancement operations and experience of working with a complex CRM, ideally Raiser’s Edge NXT or a similar system. You will be confident handling large datasets, maintaining data quality, supporting segmentation and producing clear insight.

Organised and analytical, you will manage competing priorities, work independently and take a practical approach to improving systems and processes. You will also have a sound understanding of GDPR, PECR and data protection.

You will build positive relationships with colleagues and explain complex information clearly. Balancing colleagues’ needs with Advancement Operations priorities, you will use guidance and training to build confidence and help others make effective use of our systems and data.

Whether you already have line management experience or are ready to take that next step, you will bring the judgement and people skills needed to support and develop a member of staff.

Above all, you will be proactive, thoughtful and collaborative, with a commitment to solving problems and improving services.

About our Division

The CEA division is vital in contributing towards the success of Sussex. We work closely in partnership our academic schools and other learning institutions in the UK, and, Internationally to attract the very best students we can.

Our ideas matter, that is why we work and advise on Institutional Growth Strategies to support the University in achieving positive outcomes. The life-long relationships with our global alumni and friends enable many of the gifts which allow Sussex’s research to flourish.

Our university is situated off the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer. We are accessible by public transport; Falmer train station is a five-minute walk to campus and several bus stops are located within campus. We also have dedicated cycling paths and encourage our staff to use these with our offering of a cycle to work scheme.

Sussex is a renowned, multi-accredited, research-led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a Student, it’s our people that make us great and we want you to be part of that.

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

The University requires that work undertaken for the University is performed in the UK.