Allocations Officer

Community Gateway Association; Preston; On-site; GBP 28,000 - 35,000; Full time

Job summary

Community Gateway are seeking an Allocations Officer based in Preston to manage void property allocations and deliver a high quality customer experience. You will assess initial applications, visit properties and allocate tenants to suitable homes, with a focus on tenancy sustainability and long-term tenancies.

You will work closely with customers and colleagues to provide a professional, efficient, and confidential service, ensuring needs are understood and met while maintaining standards and

Qualifications

• Excellent customer service and communication skills.
• Ability to identify customer needs so they are allocated a property that best meets those needs.
• Strong problem‑solving skills and ability to manage your own workload.
• Understanding of social housing and confidentiality.

Responsibilities

• Allocate void properties and manage allocations.
• Carry out property visits and match customers to suitable properties.
• Ensure tenancy sustainability and create long‑term tenancies.
• Deliver a professional, efficient and customer‑focused service in collaboration with colleagues.

Skills

Customer service

Communication

Problem solving

Job description

Allocations Officer

£31,541.00 per annum

37 hours per week, (Monday to Friday)

Harbour House, Preston

As an Allocations Officer, you will have the responsibility for the allocation of all void properties. You will ensure an excellent customer experience is provided, supporting customers from initial applicant assessment through to tenancy sign up.

You will carry out property visits and allocate customers to suitable properties, with a strong focus on tenancy sustainability and creating successful, long‑term tenancies. Working closely with customers and colleagues, you'll deliver a professional, efficient, and customer‑focused service.

What we are looking for:

• Using your amazing communication and customer service skills, you will be able to identify the needs of our customers to make sure that they are allocated a property that best meet those needs.
• You’ll have a natural flair for problem solving and supporting colleagues in your team. However, you’ll also be self‑motivated and manage your own workload.
• You’ll have great working knowledge of Social Housing and you’ll fully understand the importance of confidentiality

It would be great if you also had:

• Worked in a similar role within social housing
• Basic knowledge of housing and estate management

Why work at Community Gateway?

We are a values‑based organisation who truly care about our employees, their health, safety and wellbeing. As a tenant‑led organisation, we're passionate about making a positive difference to the lives of our customers and the communities we serve. We also believe in helping our colleagues grow and develop, providing opportunities to build skills, gain experience and progress their careers.

We aim for a great employee experience and offer a fantastic range of benefits, including:

• 26 days annual leave plus bank holidays
• Your birthday off every year
• Christmas closure days
• Up to 10% employer pension contributions
• A company‑paid health cash plan for you and your dependants, including access to a 24/7 GP service
• Enhanced sick pay and parental leave
• Reward and recognition schemes
• Wellbeing support and initiatives
• Free parking
• Training and development opportunities, and much more!

For full details, please take a look at our key terms and conditions and benefit leaflets attached to the advert on our website.

Working arrangements:

This role is based at our gorgeous dockside offices in Preston. We offer flexibility wherever possible to accommodate our business and your personal needs.

A bit more about us:

Community Gateway own and manage almost 7,000 homes across Preston, but we're much more than a landlord. We're a tenant‑led organisation with a clear purpose: to provide great homes, excellent services and stronger communities.

Everything we do is guided by our values. We put tenants at the heart of all we do, do the right thing, own it, aim high and work as one team. These values shape how we support our customers, work together as colleagues and make decisions every day.

We're proud of the positive difference we make across Preston and equally proud of the people who make it happen. If you'd like to be part of an organisation that cares about customers, communities and colleagues, we'd love to hear from you.

And finally, 97% or our colleagues would recommend us a great place to work! So, if you think you have the skills, experience and can live our values, then we want to hear from you.

Inclusion is key for us!

We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!

Dates for your diary:

The closing date for this role is 18th September 2026 at midnight with interviews held on 24th September 2026.

We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.