Allocations & Assessment Officer - Part Time

Orbit Group; Coventry; On-site; GBP 23,000 - 32,000; Part time

Job summary

Orbit Group is seeking an Allocations & Assessment Officer in Coventry, part-time (29 hours/week). You’ll manage end-to-end allocations and assessments to move homes quickly into occupied tenancy, balancing applicant needs with business priorities.

The role sits in a multi-disciplinary lettings team and requires strong customer focus and relationship-building skills. You’ll assess applicants, maintain accurate records, and work within housing law and Orbit policies to deliver positive outcomes

Qualifications

• GCSEs, or equivalent, including English and Maths.
• Experience delivering great customer service in a fast-paced environment.
• Strong communication and interviewing skills, with the ability to build rapport.
• Excellent organisation skills and the ability to manage competing priorities.
• Confidence using IT systems and Microsoft Office to record information accurately.
• Good judgement and problem-solving skills to assess information, risks and decisions.
• Good knowledge of customer service standards in a customer-focused setting.
• Understanding of housing allocations, sustainable tenancies, affordability and risk-based decisions.
• Awareness of welfare benefits, vulnerabilities and support needs, or willingness to learn.

Responsibilities

• Take ownership of the end-to-end allocation and assessment process, helping homes move quickly from empty to occupied while reducing void periods and financial loss.
• Carry out thoughtful, evidence-based customer assessments that support people into homes where they can build safe, sustainable and successful tenancies.
• Create a positive customer experience by being a trusted point of contact for applicants, customers, colleagues and partner agencies throughout the lettings journey.
• Build strong, collaborative relationships with local authorities and support organisations to help achieve positive housing outcomes for customers and communities.
• Keep accurate records, work confidently within legislation and policy, and use your insight to support continuous improvement across lettings services.

Skills

Customer service

Communication skills

Organization

IT literacy

Problem solving

Housing knowledge

Education

GCSEs including English and Maths

Tools

Microsoft Office

Job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Part time role, working 29 hours across the working week, pattern to be agreed with the successful candidate. Salary shown is full time equivalent.

Make a real difference from the moment a home becomes available. As an Allocations & Assessment Officer, you’ll be at the heart of helping people access safe, affordable homes and build successful tenancies. Working as part of a multi-disciplinary lettings team, you’ll manage allocations and assessments from start to finish, ensuring empty homes are let quickly, compliantly and with care. You’ll use your judgement, customer focus and relationship-building skills to balance individual needs with business priorities, supporting Orbit’s commitment to creating thriving communities.

What you’ll achieve

• Take ownership of the end-to-end allocation and assessment process, helping homes move quickly from empty to occupied while reducing void periods and financial loss.
• Carry out thoughtful, evidence-based customer assessments that support people into homes where they can build safe, sustainable and successful tenancies.
• Create a positive customer experience by being a trusted point of contact for applicants, customers, colleagues and partner agencies throughout the lettings journey.
• Build strong, collaborative relationships with local authorities and support organisations to help achieve positive housing outcomes for customers and communities.
• Keep accurate records, work confidently within legislation and policy, and use your insight to support continuous improvement across lettings services.

What you’ll bring

• GCSEs, or equivalent, including English and Maths.
• Experience delivering great customer service in a fast-paced environment.
• Strong communication and interviewing skills, with the ability to build rapport.
• Excellent organisation skills and the ability to manage competing priorities.
• Confidence using IT systems and Microsoft Office to record information accurately.
• Good judgement and problem-solving skills to assess information, risks and decisions.
• Good knowledge of customer service standards in a customer-focused setting.
• Understanding of housing allocations, sustainable tenancies, affordability and risk-based decisions.
• Awareness of welfare benefits, vulnerabilities and support needs, or willingness to learn.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

• Online application
• Interview(s)
• Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.