Allocations Administrator

Community Gateway Association; Preston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave

Birthday day off

Christmas closure days

Employer pension contributions (up to

Health cash plan

24/7 GP service

Enhanced sick pay

Wellbeing support

Free parking

Training & development

Job summary

Community Gateway Association is seeking an Allocations Administrator to join the Harbour House team in Preston. 37 hours per week, Monday to Friday, on a fixed-term contract for six months.

The role involves delivering administrative support across the allocations process and serving customers by phone and in person to ensure a high-quality service. You will be the frontline contact for customer enquiries and may support the Select Move Team as needed.

Qualifications

• This role requires strong communication and customer service skills.
• Ability to handle confidential information with discretion.
• Good organisation and ability to manage multiple tasks.

Responsibilities

• Provide administrative support across all elements of allocations.
• Be the first point of contact for customer enquiries by phone and in reception.
• Provide cover for the Select Move Team when required.

Skills

Excellent communication

Customer service

Confidentiality

Organisational skills

Problem-solving

Job description

Allocations Administrator

£26,552 per annum pro rata

37 hours per week (Monday to Friday)

Harbour House, Preston

Fixed Term contract for 6 months

This is an exciting opportunity to join our Allocations Team and deliver an excellent experience for our customers. As an Allocations Administrator, you will provide vital administrative support across all elements of the allocations process, ensuring a high-quality, customer-focused service. You'll be the first point of contact for customer enquiries, both over the phone and in the office Reception, helping to create a positive customer journey from start to finish. The role also includes providing support and cover for our Select Move Team when required.

What we are looking for:

• Excellent communication and customer service skills, with the ability to build positive relationships and confidently support a wide range of people, including customers with vulnerabilities or complex needs.
• A proactive approach to problem-solving, with a willingness to support colleagues in your team.
• A clear understanding of the importance of confidentiality and handling sensitive information.
• Strong organisational skills, with the ability to manage multiple priorities.

It would be great if you also had:

• Worked in a similar role within a busy office environment.
• Basic knowledge of Social Housing.

Why work at Community Gateway?

We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. As a tenant-led organisation, we're passionate about making a positive difference to the lives of our customers and the communities we serve. We also believe in helping our colleagues grow and develop, providing opportunities to build skills, gain experience and progress their careers.

We aim for a great employee experience and offer a fantastic range of benefits, including:

• 26 days annual leave plus bank holidays
• Your birthday off every year
• Christmas closure days
• Up to 10% employer pension contributions
• A company-paid health cash plan for you and your dependants, including access to a 24/7 GP service
• Enhanced sick pay and parental leave
• Reward and recognition schemes
• Wellbeing support and initiatives
• Free parking
• Training and development opportunities, and much more!

For full details, please take a look at our key terms and conditions and benefit leaflets attached to the advert on our website.

Working arrangements:

This role is based at our gorgeous dockside offices in Preston. We offer flexibility wherever possible to accommodate our business and your personal needs.

A bit more about us:

Community Gateway own and manage almost 7,000 homes across Preston, but we're much more than a landlord. We're a tenant-led organisation with a clear purpose: to provide great homes, excellent services and stronger communities.

Everything we do is guided by our values. We put tenants at the heart of all we do, do the right thing, own it, aim high and work as one team. These values shape how we support our customers, work together as colleagues and make decisions every day.

We're proud of the positive difference we make across Preston and equally proud of the people who make it happen. If you'd like to be part of an organisation that cares about customers, communities and colleagues, we'd love to hear from you.

Inclusion is key for us! We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!

Dates for your diary:

The closing date for this role is 16th September 2026 atmidnight with interviews held on Tuesday 22nd September 2026.