Allocations Officer

Brackenberry Limited; Slough; On-site; GBP 26,000 - 32,000; Full time

Job summary

Brackenberry Limited in Slough is seeking an Allocations Officer on a 9-month contract to deliver a comprehensive housing allocations service. You will manage housing register applications, assess needs and determine eligibility for social housing, ensuring a customer-focused approach.

Responsibilities include liaising with internal teams and external agencies, applying policy and maintaining accurate records in housing IT systems, with a commitment to CPD and professional standards.

Qualifications

• Educated to A Level or equivalent, with a good standard of numeracy and literacy.
• NVQ Business Administration Level 3, BTEC or equivalent, or a relevant housing qualification.
• Evidence of Continuous Professional Development (CPD).

Responsibilities

• Manage applications for social housing and assess eligibility and housing needs.
• Make accurate, lawful decisions regarding housing applications and allocations.
• Provide a customer-focused housing allocations service to applicants.
• Liaise with internal departments, external agencies and partner organisations.
• Maintain records relating to the Housing Register and lettings using IT systems.
• Work to identify housing options and ensure resources are used effectively.

Skills

Customer service

Record keeping

Liaison

Education

A Level or equivalent

NVQ Business Administration Level 3

Tools

Housing IT systems

Job description

We are working closely alongside a Local Authority in Slough to assist with the appointment of an Allocations Officer, on a 9-month contract, highly likely to be extended at clients discretion. The Allocation Officer will be responsible for delivering a comprehensive, customer-focused housing allocations service, including managing housing register applications, assessing housing needs and determining eligibility for social housing.

Responsibilities

• Manage applications for social housing, including complex cases, and assess eligibility and housing needs in accordance with relevant legislation and the Council's Housing Allocations Policy.
• Make accurate, lawful and defensible decisions regarding housing applications and allocations.
• Provide a comprehensive and customer-focused housing allocations service to applicants and home seekers.
• Liaise with internal departments, external agencies and partner organisations regarding customers' housing needs.
• Work proactively to identify appropriate housing options and solutions for customers, ensuring Council resources are used effectively.
• Maintain accurate and up-to-date records relating to the Housing Register, voids and lettings process using the relevant housing management IT systems.
  Educated to A Level or equivalent, with a good standard of numeracy and literacy.
• NVQ Business Administration Level 3, BTEC or equivalent, or a relevant housing qualification.
• Evidence of Continuous Professional Development (CPD).

Essentials

• Current and full UK driving licence with access to a car for work purposes.
• Experience working in a pressurised customer service environment, particularly with vulnerable customers.
• Experience of working effectively with a range of professional staff and external agencies.
• Experience maintaining computerised information management systems and accurate customer records.
• Experience working with confidential information and understanding when and how sensitive information should be shared.