Allocations Coordinator — Customer Service

Community Gateway Association; Preston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave

Birthday day off

Christmas closure days

Employer pension contributions (up to

Health cash plan

24/7 GP service

Enhanced sick pay

Wellbeing support

Free parking

Training & development

Job summary

Community Gateway Association is seeking an Allocations Administrator to join the Harbour House team in Preston. 37 hours per week, Monday to Friday, on a fixed-term contract for six months.

The role involves delivering administrative support across the allocations process and serving customers by phone and in person to ensure a high-quality service. You will be the frontline contact for customer enquiries and may support the Select Move Team as needed.

Qualifications

• This role requires strong communication and customer service skills.
• Ability to handle confidential information with discretion.
• Good organisation and ability to manage multiple tasks.

Responsibilities

• Provide administrative support across all elements of allocations.
• Be the first point of contact for customer enquiries by phone and in reception.
• Provide cover for the Select Move Team when required.

Skills

Excellent communication

Customer service

Confidentiality

Organisational skills

Problem-solving

Job description

Community Gateway Association is seeking an Allocations Administrator to join the Harbour House team in Preston. 37 hours per week, Monday to Friday, on a fixed-term contract for six months.

The role involves delivering administrative support across the allocations process and serving customers by phone and in person to ensure a high-quality service. You will be the frontline contact for customer enquiries and may support the Select Move Team as needed.