Income & Allocations Assistant

Delta Housing; Southend-on-Sea; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Learning & development

Employee assistance programme

Volunteering programme

Hybrid work policy

25 days annual leave

Job summary

Delta Housing is seeking an Income and Allocations Assistant to provide essential administrative support to our Income & Allocations team. You will mainly work with customers by phone, with some face-to-face contact in the office, and collaborate with Tenancies, Customer Ambassadors and Built Environment teams to ensure excellent customer service.

Initially full time for training, then hybrid working with a minimum of 2 days in the office.

Qualifications

• Strong organisational skills and ability to manage own workload
• Ability to work in a team and build effective relationships
• Confidentiality and sensitivity in handling information
• Previous customer service experience with phone liaison

Responsibilities

• Provide administrative support to the Income & Allocations team
• Handle telephone contact with customers and some face-to-face office contact
• Arrange visits, letters, meetings, and record notes/outcomes for Officers
• Advise on mutual exchange cases and housing applications inquiries
• Maintain client record systems and keep data up to date

Job description

We are looking for an Income and Allocations Assistant to provide essential administrative support to our Income & Allocations team. You will mainly have telephone contact with our customers; however, there will be some face-to-face contact within the office. You will also work closely with the Tenancies, Customer Ambassadors and Built Environment teams to ensure excellent customer service.

What you'll be doing

• Assist Income Officers with monitoring Universal Credit verifications, former tenant and car parking rent accounts.
• Assist the team and wider directorate with administrative duties which will include arranging customer homes visits, confirmation letters, arranging meetings, recording notes and outcomes, and updating Officers.
• Give advice and support to customers and other social landlords regarding our mutual exchange cases.
• Assist the team with enquiries regarding housing applications from our customers and Local Authorities.
• Keeping our client record systems up to date.

What we are looking for

• The ability to organise your own workload whilst juggling conflicting priorities and ensuring deadlines are met
• The ability to work as part of a team and build effective working relationships with a variety of people
• An understanding of confidentiality and the ability to deal sensitively with difficult situations.
• Previous experience in customer service and liaising with customers by phone when required.

Please note the office expectancy of this role is as follows: This role will require you in full time initially for a period of training before moving to hybrid working where the office requirement is a minimum of 2 days a week or as per business need.

• The salary for this post will be £26,492 Per Annum.
• Learning and development opportunities
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• Volunteering programme
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.