Airport Retail Team Lead

harrods; Gatwick; On-site; GBP 26,000 - 35,000; Full time

Job summary

Harrods Gatwick is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world-class service, product knowledge, and building strong customer relationships to achieve business goals.

You will support management in opening and closing routines of the terminal, cover shifts when the Sales Manager is absent, and ensure stock checks, price changes and daily counts are completed.

Qualifications

• Experience as a team leader or supervisor, ideally in retail.
• Ability to deliver sales and service through the team.
• Experience opening and closing duties.
• Ability to work mornings, evenings and weekends.

Responsibilities

• Lead a team of Sales Associates and Specialists to deliver world-class customer service.
• Guide product knowledge application and build quality customer relationships to achieve business goals.
• Support management with opening and closing routines of the terminal and cover duties in the absence of the Sales Manager.

Skills

Team leadership

Retail excellence

Customer service

Communication

Job description

Harrods Gatwick is seeking a Supervisor to lead a team of Sales Associates and Specialists, delivering world-class service, product knowledge, and building strong customer relationships to achieve business goals.

You will support management in opening and closing routines of the terminal, cover shifts when the Sales Manager is absent, and ensure stock checks, price changes and daily counts are completed.