Airport Rostering & Planning Manager

DHL Supply Chain; Horley; On-site; Confidential; Full time

Benefits offered by this job

Pension scheme

24/7 GP access

Discounts & lifestyle perks

Loans and savings schemes

Job summary

DHL Supply Chain at Gatwick Airport is seeking an experienced Workforce Planner to design and manage rosters, plan daily staffing, and optimise resource use across the operation. You will work with operational teams to ensure precise coverage and data accuracy in rostering systems.

The role requires airport/aviation experience, strong communication, and the ability to react quickly to changes in demand. This is a permanent, full-time on-site position based near Gatwick Airport.

Qualifications

• Experience using workforce management or rostering systems (e.g. SITA) to allocate resources.
• Experience in workforce planning, rostering or scheduling in fast-paced operations.
• Experience producing/interpreting reports (Excel/Power BI) to support decisions.
• Experience within an airport, aviation or ground handling environment.

Responsibilities

• Design, implement and manage rosters across the operation aligned with demand and service requirements.
• Plan and coordinate daily and short-term resource requirements.
• Monitor and adjust real-time resource allocation to changes in demand or disruption.
• Support delivery of contractual performance targets through optimal resource use.
• Identify risks to service delivery and implement mitigation plans.
• Contribute to maintaining high-quality service meeting customer expectations.
• Be SME for planning/rostering systems (e.g., SITA).
• Ensure data accuracy across planning/workforce systems.
• Produce and coordinate operational reports for performance tracking.
• Analyze workforce data to identify trends and gaps.
• Use data insights to improve planning efficiency and utilization.
• Collaborate with ops teams to align workforce planning with needs.
• Provide planning insights to stakeholders.

Skills

Experience with rostering systems (SIT

Workforce planning & rostering

Reporting & data tools (Excel/Power BI

Airport/aviation operations experience

Communication skills

Team player

Job description

DHL Supply Chain at Gatwick Airport is seeking an experienced Workforce Planner to design and manage rosters, plan daily staffing, and optimise resource use across the operation. You will work with operational teams to ensure precise coverage and data accuracy in rostering systems.

The role requires airport/aviation experience, strong communication, and the ability to react quickly to changes in demand. This is a permanent, full-time on-site position based near Gatwick Airport.