Control Tower First Line Manager

Joinimagine; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Pension scheme with employer/employee

GP 24/7 access

Retail and lifestyle discounts

Loans and mortgage advice

Job summary

DHL Supply Chain is seeking a Workforce Planner at Gatwick Airport to design and manage rosters, ensuring coverage aligns with demand and service requirements.

You will coordinate daily resource needs, monitor allocations, and generate operational reports to support performance improvements. Applicants should have strong rostering experience in aviation contexts and be comfortable with SITA, Excel and Power BI tools.

Qualifications

• Experience using workforce management or rostering systems (e.g. SITA).
• Experience in workforce planning or scheduling within a fast-paced operational environment.
• Experience producing and interpreting reports to support decision-making (e.g. Excel, Power BI).
• Experience within an airport, aviation, or ground handling environment.

Responsibilities

• Design, implement and manage rosters across the operation.
• Plan and coordinate daily and short-term resource requirements.
• Monitor and adjust resource allocation in real time.
• Support delivery of contractual performance targets through efficient resource use.
• Identify risks to service delivery and implement mitigations.
• Produce and coordinate operational reports to support performance tracking.
• Analyse workforce data to identify trends and improvements.

Skills

Rostering systems (SITA)

Workforce planning

Data analysis

Excel

Power BI

Communication skills

Team collaboration

Tools

SITA rostering system

Power BI

Job description

Pay Rate: £40,000
Grade: M
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, 40 hours per week
Location: Gatwick Airport

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

A TYPICAL DAY MAY INVOLVE

• Design, implement and manage accurate and efficient rosters across the operation, ensuring alignment with operational demand and service requirements
• Proactively plan and coordinate daily and short-term resource requirements, ensuring all operational tasks are adequately covered.
• Monitor and adjust resource allocation in real time to respond to changes in demand, absences, or operational disruption
• Support the delivery of contractual performance targets by ensuring the optimum use of available resources.
• Identify risks to service delivery (e.g. skill gaps, overtime dependency, coverage shortfalls) and implement effective mitigation plans.
• Contribute to maintaining a consistent, high-quality service that meets customer expectations.
• Act as the subject matter expert for planning and rostering systems (e.g. SITA), ensuring effective end-to-end utilisation.
• Maintain high standards of data accuracy across all planning, rostering, and workforce systems.
• Ensure correct allocation of skills and resources within systems to support operational delivery.
• Produce and coordinate operational reports (internal and customer-facing) to support performance tracking.
• Analyse workforce data to identify trends, including overtime drivers, absence patterns, and skill gaps.
• Use data insights to recommend improvements to planning efficiency and resource utilisation.
• Work closely with operational teams, training functions and site administration to align workforce planning with operational needs.
• Support engagement with stakeholders by providing clear planning insight and guidance.
• Contribute to building strong working relationships across departments to improve coordination and service delivery.
• Ensure workforce planning is aligned with training requirements, onboarding activities, and compliance needs.
• Support integration of new starters into rosters and operational plans.
• Collaborate with training teams to ensure minimal operational impact from training activities.
• Identify opportunities to improve planning processes, system utilisation and ways of working.
• Support continuous improvement initiatives aimed at increasing efficiency, reducing cost, and enhancing service delivery.
• Ensure planning activities are compliant with business rules, contractual agreements and regulatory requirements.

THIS ROLE WOULD SUIT PEOPLE WHO

• Experience using workforce management or rostering systems (e.g. SITA or similar), including real-time resource allocation.
• Experience in workforce planning, rostering, or scheduling within a fast-paced operational environment (e.g. logistics, aviation, ground handling, or similar).
• Experience producing and interpreting reports to support decision-making and performance improvement (e.g. Excel, Power BI or similar tools).
• Experience within an airport, aviation, or ground handling environment.
• Are confident dealing with challenging situations
• Work well within a team and have excellent communication skills

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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