Airport Passenger Service Agent – Fast-Paced Customer-Driven

Jet2.com and Jet2holidays; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

An airline service company at London Gatwick Airport seeks a Passenger Service Agent to deliver exceptional customer service from check-in to boarding. Candidates should be adaptable and thrive in high-pressure situations while working as part of a dedicated team. No previous experience is required, but passion and commitment are essential. The role offers an hourly rate of £15.00 with additional perks including holiday pay and discounts on services.

Benefits

Free car parking

Discretionary profit share bonus

34 days holiday entitlement

Recommend a Friend scheme

Colleague discounts

Annual pay review

Qualifications

• No previous experience required, just a passion for customer service.
• Ability to stay calm and focused in a fast-paced environment.
• Must be self-motivated and work well in a team.

Responsibilities

• Provide friendly customer service from check-in through to boarding.
• Assist customers at check-in and support them at kiosks.
• Follow safety and security procedures for on-time flight departures.

Skills

Customer service

Adaptability

Calm under pressure

Job description

An airline service company at London Gatwick Airport seeks a Passenger Service Agent to deliver exceptional customer service from check-in to boarding. Candidates should be adaptable and thrive in high-pressure situations while working as part of a dedicated team. No previous experience is required, but passion and commitment are essential. The role offers an hourly rate of £15.00 with additional perks including holiday pay and discounts on services.