Logistics & Operations General Manager - People-First Leader

DHL; Birmingham; On-site; Confidential; Full time

Benefits offered by this job

Company car or car allowance

26 Days Annual Leave plus bank/public

Pension scheme with employer/employee

Confidential GP 24/7

Discounts and financial services

Job summary

DHL Supply Chain is seeking a General Manager to lead a busy operation spanning warehouse and transport in the UK. You will shape a high-performing culture where people feel valued and leaders are visible, while aligning teams to support the wider operation.

You will set direction, improve performance, support customers and identify opportunities for sustainable growth, balancing people, service and commercial priorities in a fast-paced environment.

Qualifications

• Experience leading through multiple management layers within a large, complex and fast-paced logistics operation.
• Strong operational knowledge across warehouse and transport, including integrated logistics.
• People-focused leadership style with a clear focus on service, performance and results.
• Comfortable setting direction, driving change and delegating with trust and accountability.

Responsibilities

• Providing visible, engaging leadership across warehouse and transport operations, spending time with colleagues and maintaining a strong understanding of the teams you lead.
• Coaching and developing your leadership team, building capability and succession plans.
• Reviewing operational performance, service levels and KPIs, driving improvements with your managers.
• Championing a safety-first culture and ensuring risks and incidents are understood and managed.
• Balancing resource, productivity and operational requirements to deliver for customers.
• Using commercial awareness to review financial performance, manage costs and identify efficiency opportunities.
• Bringing teams together around clear priorities and a culture of continuous improvement.

Skills

Leadership

People management

Operational excellence

Commercial acumen

Job description

DHL Supply Chain is seeking a General Manager to lead a busy operation spanning warehouse and transport in the UK. You will shape a high-performing culture where people feel valued and leaders are visible, while aligning teams to support the wider operation.

You will set direction, improve performance, support customers and identify opportunities for sustainable growth, balancing people, service and commercial priorities in a fast-paced environment.