AIRPORT DUTY OFFICER - LONDON

Gulf Air Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An international airline company seeks an Operations Supervisor in London to oversee customer handling, ensure adherence to company policies, and manage staff. Candidates should have a minimum of 5 years of relevant experience and possess an Ordinary National Diploma or equivalent. Responsibilities include assigning duties, managing excess baggage, and addressing passenger issues. This position promises a dynamic work environment with the opportunity to lead a dedicated team.

Qualifications

• Minimum 5 years of relevant experience in airport operations.
• Experience in handling customer service issues and troubleshooting.

Responsibilities

• Oversee all customer handling areas and ensure high service standards.
• Assign pre-flight duties and conduct de-briefings.
• Guide staff in handling irregularities and excess baggage.

Skills

Customer service skills

Leadership

Problem-solving

Communication

Education

Ordinary National Diploma or equivalent

Job description

Main Duties

• Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
• Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.
• Direct Check-in staff in handling passengers for any irregularities, invalid documents etc.
• Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
• In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
• Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
• Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
• Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
• Ensure strict adherence of company safety and security standards.
• Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
• Ensure that staff on shift, wear company uniform to the required standard.
• Ensure that adequate stock level of all stationery and supervises distribution there of.
• Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.
• Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc…
• Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
• Monitor catering figures and update catering unit well ahead to prevent wastage.
• Carry out any other tasks or duties as assigned by Airport Manager.
• Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
• Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
• Monitor the ramp activities.
• Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.

Experience

Minimum 5 years of relevant experience.

Qualifications

Ordinary National Diploma or equivalent.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication.Tocomplete the application you would need the following document(s):

In the next step, you will have the opportunity to enter our employment application process. Thisapplication process consists of multiple steps designed to collect information about your skills andinterests, which will then be matched against the job requirements.

DISCLAIMER:

• I. The information I am submitting is complete and accurate. I am FULLY aware that providing false information during any of the steps of the application process will lead to the rejection of my application or termination of my employment, AND
• II. I am FULLY aware that further verification maybe needed from my side. I will submit original documents that verify my employment history and educational qualifications upon request, AND.
• III. By providing my personal data, I consent to Gulf Air B.S.C. (C) based in Manama, Kingdom of Bahrain (referred to as the "Company") and /or any of its subsidiaries or affiliates to use my information for the purpose of administrating and assessing future announcement of available jobs within the Company as set out in the Recruitment Privacy Notice, AND
• IV. If appropriate, I am aware that the data I am authorizing may include information about physical, medical and mental health or any criminal proceedings will be used for assessment tothe suitability of employment and monitoring of the Company and its subsidiaries compliance withequal opportunities legislation.

The Company may make such information available to any Gulf Air Group Companies, and third parties who provide relevant products or services to the Company (such as recruitment consultants, data processors, website hosting service providers, advisers and outsourcing service providers).

I consent to the transfer of such information to any company within the Company and such third parties throughout the world as set out in the Recruitment Privacy Notice to further my employment application.

Aside from such third parties, the Company will not trade, sell or share my personal data to any other third party, without my written consent, unless required by law.