Airline Relationship Manager

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Airline Relationship Manager to enhance operational engagements with airline customers. This pivotal role requires a natural talent for building strategic relationships and guiding stakeholders through changes like airline moves and terminal transitions. The successful candidate will lead performance discussions, utilizing data to drive improvements and enhance passenger experiences. If you have a knack for collaboration and a solid understanding of airline operations, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Strong ability to build strategic relationships with stakeholders.
• Experience in account management and facilitating senior-level meetings.

Responsibilities

• Build and maintain relationships with stakeholders and airlines.
• Integrate passenger automation into operations and create a roadmap.

Skills

Account Management

Relationship Building

Communication Skills

Data Analysis

Stakeholder Management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Airline Relationship Manager is instrumental in providing support for all operational engagements with our airline customers.

Successful candidates will have a natural ability to build strong, strategic relationships and to guide, inform, and support Heathrow and our customers through periods of change, such as airline moves, new entrants, and terminal moves.

You will lead performance conversations with our airlines to drive improvements and deliver for passengers. Use available data and KPIs to lead discussions and track performance.

In addition, you will be a key custodian of passenger automation in operations, creating a roadmap for prioritization and integration into the operation.

Responsibilities include:

1. Build and maintain excellent relationships with stakeholders, working cross-functionally to align communications and priorities.
2. Collaborate internally to align communications and priorities.
3. Be a key player in integrating passenger automation into our operations, creating a roadmap for success.
4. Streamline communication between Heathrow and airlines, ensuring clarity and efficiency.
5. Chair regular governance reviews to ensure processes are efficient and relevant.
6. Develop a solid understanding of airline operations.
7. Be competent in using Microsoft applications such as Word, Excel, and Outlook.
8. Have experience in account management with a knack for building strong, collaborative relationships.
9. Ability to chair and facilitate senior-level meetings, handle challenging discussions, and drive positive outcomes.

Ideally, candidates will also have:

• Previous experience working with airlines and stakeholders is a plus.