New Homes Customer Service Coordinator

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Care Coordinator to bridge the gap between home buyers and repair teams. This role is crucial during the two-year defect period, starting with managing snagging and handovers for a new development in East London. As the primary contact for homeowners, you will ensure timely resolutions to any issues that arise. This position offers a unique opportunity to grow within the property development sector, with potential career progression into project management or aftercare. If you're detail-oriented and passionate about customer service, this is the perfect chance to advance your career.

Qualifications

• Strong administrative and IT skills are essential.
• Experience in customer service related to New Homes is preferred.

Responsibilities

• Coordinate snagging processes and conduct home demonstrations.
• Act as the primary contact for homeowners during the defect period.

Skills

Administrative Skills

IT Skills

Communication Skills

Organizational Skills

Customer Service

Job description

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New Homes Customer Service Coordinator, London

Client:

deverellsmith

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required: Yes

Job Reference:

7a8234cd8f85

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Job description

As a Customer Care Coordinator, you will be the vital link between home buyers and the repair teams during the two-year defect period. Your role will start with managing snagging, handovers, and home demonstrations for a 57-unit scheme in East London. Once the homeowners have moved in, your role will shift to being office-based in Camden.

• Monday - Friday
• 12 month FTC - MAT COVER

Key Responsibilities:

• Pre-Move: Coordinate snagging processes to ensure all issues are identified and addressed before handover. Conduct home demonstrations to new buyers, providing them with essential information about their new homes. Oversee the handover process to ensure a smooth transition for new homeowners.
• Post-Move: Act as the primary point of contact for homeowners, addressing any repair or defect issues during the two-year defect period. Coordinate with repair teams to ensure timely and efficient resolution of issues. Maintain detailed records of all communications and repairs.

Skills and Experience Required:

• Essential: Strong administrative and IT skills. Ability to work efficiently under pressure and manage multiple tasks simultaneously. Excellent telephone manner and communication skills. Keen eye for detail and exceptional organisational skills.
• Preferred: Experience in customer service related to New Homes, property management, or real estate. Previous experience in a similar role is highly desirable.

Career Progression:

Working for a market leading property developer, this role offers exposure to the dynamic world of development and construction. Depending on your career aspirations, there are opportunities to progress into aftercare, project management, or people management.

If you are an organised, detail-oriented professional with a passion for customer service and a background in property, this is an excellent opportunity to grow your career in the property development industry.