Air Imports Agent

David Charles Associates Limited; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

David Charles Associates Limited, on behalf of a global Freight Forwarder in the London Heathrow area, seeks an Air Imports Clerk focused on temperature sensitive biological and pharmaceutical shipments, joining an existing Customer Ops team.

Candidates with industry experience and a collaborative, proactive approach will excel; the role involves quotes, bookings, paperwork, and coordinating with UK and international partners to ensure smooth customs and shipping processes.

Qualifications

• Experience in air imports or freight forwarding preferred.
• Strong customer service and communication skills.
• Ability to work to deadlines.
• Willingness to undertake training and coordinate with multiple offices.

Responsibilities

• Prepare and present quotes for Air & Road consignments.
• Provide customer service excellence for verbal and written communications.
• Complete assigned tasks within agreed timeframes.
• Complete bookings and sales according to customer and company timescales.
• Ensure data and security integrity of customer and company information.
• Coordinate with other company offices and groups.
• Coordinate transport with UK and overseas approved service partners.
• Provide guidance on appropriate paperwork for customs clearance.
• Prepare and coordinate all freight documentation: airwaybills, health certificates, licenses, customs entries.
• Prepare and complete Customs Control submissions for imports and exports.
• Work with all cargo types and related tasks.
• Use company vehicles to deliver/collect paperwork or shipments when needed.
• Undertake training courses to complete tasks.
• Coordinate group project tasks as directed.

Skills

Customer service

Attention to detail

Communication

Time management

Job description

Our client is a global Freight Forwarder based in the London Heathrow area. Due to the ongoing success and demands of their business, they are looking for a new Air Imports Clerk to focus on their temperature sensitive biological & pharmaceutical shipments, joining an existing team of Customer Ops Agents.

Ideally, we are looking for someone with relevant industry experience and background who is happy to work in a robust and progressive company.

Main Responsibilities:

• To prepare and present quotes for Air & Road consignments
• To provide Customer Service Excellence for both verbal and written communications
• Complete assigned tasks within agreed timeframes
• Complete bookings and sales according to both customer & company timescales
• To ensure data & security integrity of both customer & company information is always controlled
• Co-ordinate with other company offices & groups
• Co-ordinate transport with both UK & Overseas approved strategic service partners
• To provide guidance on appropriate paperwork for customs clearance
• Prepare & co-ordinate all forms of freight documentation including airwaybills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation, and any other supporting shipping documentation
• Prepare & complete Customs Control submissions for Imports & Exports
• To work with all types of cargo and all necessary associated tasks
• To use company vehicles on occasion to deliver and collect paperwork and or shipments
• To undertake any training courses required to understand and complete job tasks
• To co-ordinate Group project tasks as and when directed

The role will require you to work Monday to Friday 8am - 4.30pm and 9.30am - 6pm on alternate weeks (any additional work is paid overtime). You will need to be a car driver and able to work to deadlines whilst always ensuring an exemplary level of customer service.