Air Import Operator

WR Logistics; Poyle; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Quarterly bonus

Loyalty bonus

33 days holiday

Mon-Fri hours

Job summary

WR Logistics, based near Heathrow, is seeking an Air Import Operator to oversee shipments from arrival to delivery within a well-established international freight forwarder. You will manage air import shipments, coordinate with airlines and customers, and ensure timely delivery from start to finish.

The role offers £30,000 - £37,000 DOE plus a quarterly bonus and loyalty bonus, with Monday to Friday hours and 33 days holiday. Experience in air imports and strong customer service are essential.

Qualifications

• Previous experience in air imports within a freight forwarding environment.
• Ability to manage shipments independently from start to finish.
• Experience completing customs entries without supervision.
• Strong organisational skills and the ability to prioritise a busy workload.
• Excellent communication and customer service skills.
• A proactive attitude and willingness to learn.

Responsibilities

• Managing the full air import process from start to finish.
• Completing customs entries and import clearances independently.
• Liaising with airlines, overseas agents, customers and transport providers.
• Arranging deliveries and ensuring shipments move efficiently.
• Handling customer enquiries and providing regular shipment updates.
• Ensuring all documentation is accurate and compliant with customs regulations.
• Delivering a high level of customer service while meeting operational deadlines.

Skills

Air Imports Experience

Customer Service

Communication

Organizational Skills

Proactive Attitude

Job description

Air Import Operator

Location: Heathrow

Package: £30,000 - £37,000 D.O.E + Quarterly Bonus + Loyalty Bonus

Holiday: 33 Days Holiday

Are you an experienced Air Import Operator looking for a stable, long-term opportunity with a well-established international freight forwarder?

We’re working with a highly respected logistics business that has built an excellent reputation within the freight forwarding industry. Due to continued investment in its operations, the company is looking to strengthen its Heathrow imports team with the appointment of an Air Import Operator who can confidently manage shipments from start to finish.

This is a fantastic opportunity to join a friendly, close-knit office where you’ll be trusted to take ownership of your work, supported by an experienced team, and rewarded through a generous bonus structure linked to both company performance and long-term commitment.

What’s on Offer

• Salary of £30,000 - £37,000, depending on experience.
• Quarterly profit-related bonus scheme.
• Loyalty bonus scheme recognising long-term commitment.
• 33 Days Annual Leave.
• Monday to Friday working hours.
• Join a supportive, collaborative team in a well-established and financially secure business.
• Genuine opportunity to develop your career within a respected international freight forwarding organisation.

The Role

Working from the company’s Heathrow office, you’ll become part of a dedicated air imports team responsible for managing international air freight shipments from arrival through to final delivery.

You’ll be responsible for:

• Managing the full air import process from start to finish.
• Completing customs entries and import clearances independently.
• Liaising with airlines, overseas agents, customers and transport providers.
• Arranging deliveries and ensuring shipments move efficiently.
• Handling customer enquiries and providing regular shipment updates.
• Ensuring all documentation is accurate and compliant with customs regulations.
• Delivering a high level of customer service while meeting operational deadlines.

What We’re Looking For

We’re keen to speak with candidates who have:

• Previous experience working in air imports within a freight forwarding environment.
• The ability to manage shipments independently from start to finish.
• Experience completing customs entries without supervision.
• Strong organisational skills and the ability to prioritise a busy workload.
• Excellent communication and customer service skills.
• A proactive attitude and willingness to learn.

Experience within aerospace or AOG logistics is not required. This role is ideal for someone with a solid general air freight imports background.

If you’re looking for your next challenge in air freight imports and want to join a business that values experience, teamwork and long-term career development, we’d love to hear from you.