Import Operator

WR Logistics; Altrincham; On-site; GBP 30,000 - 35,000; Full time

Job summary

WR Logistics in Altrincham is seeking an Air/Sea Import Operator to manage import shipments from booking to final delivery across the UK. You will work with overseas agents, lines, airlines, hauliers and customers to ensure a smooth, compliant and high-quality service.

The role requires knowledge of FCL/LCL, CDS customs clearance and UK procedures, with strong organizational and communication skills to handle multiple shipments concurrently.

Qualifications

• Experience in Air Freight Imports, Ocean Freight Imports or multimodal freight forwarding.
• Knowledge of FCL and LCL import operations.
• Experience using CDS for customs clearances.
• Understanding of UK import procedures and HMRC compliance.

Responsibilities

• Manage end-to-end Air and Ocean import shipments from booking through to final delivery.
• Coordinate FCL, LCL and air freight import consignments.
• Liaise with overseas agents regarding shipment status and documentation.
• Prepare and process customs clearance entries using CDS.
• Ensure all import documentation is accurate and compliant with UK customs regulations.
• Monitor shipment progress and proactively communicate updates to customers.
• Resolve operational issues and minimise delays where possible.
• Check supplier invoices and raise customer invoices accurately and promptly.
• Maintain accurate shipment records within the freight forwarding system.
• Build strong working relationships with customers, carriers and overseas partners.
• Ensure all files are completed in accordance with company procedures and compliance standards.
• Support colleagues across the operations team during busy periods.

Skills

Organisational skills

Communication

Customer service

Attention to detail

Independent working

Team player

CargoWise

MultiFreight

Sequoia

Tools

CargoWise

MultiFreight

Sequoia

Job description

Job title: Air/Sea Import Operator

Location: Altrincham, WA14

Salary: £30,000 - £35,000 DOE

Air/Sea Import Operator Overview

My client is recruiting for an Air/Sea Import Operator due to the expansion of their workload. The right candidate will be responsible for managing a portfolio of import shipments, ensuring the smooth movement of freight from overseas origins through customs clearance and final delivery across the UK. You will work closely with overseas agents, shipping lines, airlines, hauliers, customs authorities and customers to deliver a high level of operational excellence and customer service.

Air/Sea Import Operator Responsibilities

• Manage end-to-end Air and Ocean import shipments from booking through to final delivery.
• Coordinate FCL, LCL and air freight import consignments.
• Liaise with overseas agents regarding shipment status and documentation.
• Prepare and process customs clearance entries using CDS.
• Ensure all import documentation is accurate and compliant with UK customs regulations.
• Monitor shipment progress and proactively communicate updates to customers.
• Resolve operational issues and minimise delays where possible.
• Check supplier invoices and raise customer invoices accurately and promptly.
• Maintain accurate shipment records within the freight forwarding system.
• Build strong working relationships with customers, carriers and overseas partners.
• Ensure all files are completed in accordance with company procedures and compliance standards.
• Support colleagues across the operations team during busy periods.

Air/Sea Import Operator Requirements

• Previous experience working within Air Freight Imports, Ocean Freight Imports or a multimodal freight forwarding role.
• Good knowledge of FCL and LCL import operations.
• Experience arranging customs clearances using CDS.
• Understanding of UK import procedures and HMRC compliance requirements.
• Excellent organisational skills with the ability to manage multiple shipments simultaneously.
• Strong communication and customer service skills.
• Commercial awareness and attention to detail.
• Ability to work independently and as part of a team.
• Competent using Microsoft Office applications.
• Experience using CargoWise, MultiFreight, Sequoia or similar freight forwarding software would be advantageous.