AI-Powered Customer Service Agent (Hybrid)

Pure Electric Limited; West of England; Híbrido; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

25 days annual leave

Pension scheme

Life cover

Staff discount

Perks at Work

EAP

Descripción de la vacante

Pure Electric Limited is hiring a Customer Service Agent to handle live chat, email, and phone inquiries with ownership from start to finish. You will work in a fast-changing team that embraces AI tools to improve customer outcomes.

The role emphasizes growth, content testing, and process improvements, while maintaining high standards of customer satisfaction. Hybrid work includes two days weekly in the Bristol office.

Formación

• Able to put customers first across multiple channels.
• Proactive case ownership from initial contact to resolution.
• Resolve issues while ensuring commercial sense for the business.
• Excellent written and spoken English.
• Ability to learn and adapt to new AI tools and processes.
• Comfortable handling a busy workload under pressure.

Responsabilidades

• Resolve customer queries via live chat, email and phone within targets.
• Take ownership of each case from first contact to resolution.
• Identify root causes and provide solutions that fit customer and business needs.
• Call customers back when a phone discussion is quicker to resolve.
• Maintain professional, friendly tone in all interactions.
• Manage repair cases end-to-end with third-party centres.

Conocimientos

Team player

Self-motivated

Ambitious

Customer-first

AI familiarity

Adaptable

Organised under pressure

Attention to detail

Herramientas

AI tools

Descripción del empleo

Pure Electric Limited is hiring a Customer Service Agent to handle live chat, email, and phone inquiries with ownership from start to finish. You will work in a fast-changing team that embraces AI tools to improve customer outcomes.

The role emphasizes growth, content testing, and process improvements, while maintaining high standards of customer satisfaction. Hybrid work includes two days weekly in the Bristol office.