AI-Savvy Client Experience Lead

Ansarada; Greater London; Hybrid; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Maxwell Leadership Program

AI development

Health insurance

Paid leave

Flexible hybrid model

Job summary

Ansarada is hiring a client services specialist to guide users through onboarding, handle complex queries, and maximize value from our platform. You’ll be the go-to expert when stakes are high, working alongside AI to deliver calm, clear support.

In this hybrid role, you’ll onboard new users, identify upsell opportunities, and translate conversations into actionable feedback for Product and Sales. You’ll combine empathy with data-driven insights to improve customer experience across the platform.

Qualifications

• Experience in a customer-facing or client services role, ideally in a tech or SaaS environment.
• Comfortable navigating digital platforms and tools including MS Suite, Slack, Teams, Jira, CRMs, and Mac.
• Adaptable and quick to learn in a fast-moving product environment.
• Available to work a roster of shifts between 8:00 am and 5:00 pm Mon–Fri, with rotating weekend shifts.

Responsibilities

• Deliver exceptional customer experiences.
• Elevate service standards in every interaction with knowledge and context to support customers.
• Proactively address technical inquiries and challenges, serving as a trusted advisor on Ansarada’s suite of products.
• Communicate with clarity and empathy, building rapport and trust through active listening and genuine care.
• Onboard and educate new users through personalised guidance and training on the Ansarada platform.
• Identify opportunities for customer expansion and upsell — with AI surfacing the right signals at the right time.
• Spot and share remarkable customer stories that celebrate success across the broader business.
• Provide closed-loop feedback between Product, Sales, and Marketing — with LLMs helping summarise themes and surface patterns.

Skills

Customer service experience

Tech/SaaS familiarity

Communication skills

MS Suite, Slack, Teams, Jira, CRM, Mac

Tools

MS Suite

Slack

Teams

Jira

CRMs

Mac

Job description

Ansarada is hiring a client services specialist to guide users through onboarding, handle complex queries, and maximize value from our platform. You’ll be the go-to expert when stakes are high, working alongside AI to deliver calm, clear support.

In this hybrid role, you’ll onboard new users, identify upsell opportunities, and translate conversations into actionable feedback for Product and Sales. You’ll combine empathy with data-driven insights to improve customer experience across the platform.