AI-Powered Customer Experience Specialist

Aplaro Ltd; New York; On-site; GBP 60,000 - 90,000; Full time

Job summary

Ramp builds software that moves real money across payments, cards, and accounting integrations. In this role, you will spot where customers are stuck and drive issues to a clear resolution, learning the product deeply to troubleshoot across payments, bank linking, and integrations, then partner with Engineering, Risk, Product, and Partnerships to solve problems.

You will triage, investigate, and make high-signal judgments; you are a systems thinker, customer-obsessed, and use AI tools to improve

Qualifications

• Systems thinking approach to prevent recurrence.
• Active use of AI tools (Claude, Notion AI) for real work.
• Ability to discuss API integrations and accounting software.
• Strong prioritization across multiple teams.

Responsibilities

• Be the voice of Ramp's Customer Support.
• Diagnose across a broad product surface.
• Own escalations end-to-end and route across teams.
• Build and shape AI tools and provide feedback.
• Ship improvements and create SOPs.
• Communicate with precision and empathy.

Skills

Systems thinking

AI tools usage

APIs & integrations

Communication clarity

Customer empathy

Tools

Zendesk

Glass daily

Slack

Notion AI

Job description

Ramp builds software that moves real money across payments, cards, and accounting integrations. In this role, you will spot where customers are stuck and drive issues to a clear resolution, learning the product deeply to troubleshoot across payments, bank linking, and integrations, then partner with Engineering, Risk, Product, and Partnerships to solve problems.

You will triage, investigate, and make high-signal judgments; you are a systems thinker, customer-obsessed, and use AI tools to improve