AI-Powered Resource Planner for Multi-Channel Forecasts

Allianz UK; Leeds; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Discount on insurance products up to 5

Retail discounts

Volunteering days

Job summary

Allianz UK is seeking a Resource Planning Analyst on a 9-month secondment to ensure we have the right people, in the right place, at the right time across all channels. You’ll combine data-driven insights with forecasting techniques, including AI and digital solutions, to meet service levels and support our transformation journey.

This hybrid role offers Leeds or Bournemouth with a salary of £32,000–£36,000, plus a total rewards package.

Qualifications

• 2-5 years in resource planning, workforce management, or operations analysis.
• Advanced MS Excel and workforce management tools.
• Awareness of AI concepts and their application in resource planning.
• Experience with digital forecasting tools and multi-channel environments.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement.
• Ability to adapt in a fast-paced, technology-driven environment.

Responsibilities

• Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
• Use advanced analytics and AI-driven tools to improve forecasting accuracy.
• Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
• Design and maintain efficient schedules to meet customer demand and business objectives.
• Respond dynamically to real-time changes and operational priorities.
• Track resource utilization and service levels across channels.
• Identify opportunities for improvement using predictive analytics and scenario modelling.
• Deliver clear, actionable reports and dashboards for senior stakeholders.
• Provide insight to support strategic decisions and transformation initiatives.
• Work closely with Operations, Digital, and Technology teams to align resource planning with business priorities.
• Share expertise on AI and digital forecasting to support innovation.

Skills

Forecasting

Excel

AI concepts

Digital forecasting

Data analysis

Stakeholder engagement

Adaptability

Education

Degree in Business, Mathematics, Statistics, Data Science, or related field

Tools

Workforce management tools

Job description

Allianz UK is seeking a Resource Planning Analyst on a 9-month secondment to ensure we have the right people, in the right place, at the right time across all channels. You’ll combine data-driven insights with forecasting techniques, including AI and digital solutions, to meet service levels and support our transformation journey.

This hybrid role offers Leeds or Bournemouth with a salary of £32,000–£36,000, plus a total rewards package.