Resource Planning Analyst - 9 Month Secondment

Allianz Management Services Ltd; Poole; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Annual performance related bonus

Contributory pension scheme

Flexible buy/sell holiday options

Retail discounts

Volunteering days

Development days

Job summary

Allianz Personal is seeking a Resource Planning Analyst on a 9-month secondment in the UK to ensure the right people are in the right place across channels. You will blend data-driven forecasting with AI and digital solutions to meet service levels and support transformation efforts.

Responsibilities include building multi-channel forecasts, designing schedules, and delivering dashboards for senior stakeholders, while collaborating with Operations, Digital, and Technology teams.

Qualifications

• Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
• Use advanced analytics and AI-driven tools to improve forecasting accuracy.
• Incorporate digital interaction trends (Chatbots/Voicebots) into planning models.
• Design and maintain efficient schedules to meet demand and objectives.
• Provide insight to support strategic decisions and transformation initiatives.

Responsibilities

• Forecast staffing needs across channels and time horizons.
• Develop and maintain forecasting models with AI-driven insights.
• Integrate chat and voice channels into resource planning.
• Create dashboards and reports for senior stakeholders.
• Collaborate with Operations, Digital and Tech teams.

Skills

Forecasting

AI in forecasting

Multi-channel planning

Advanced Excel

Stakeholder engagement

Adaptability

Education

Degree in Business/Mathematics/Statistics/Data Science

Tools

Workforce management tools

AI forecasting tools

Job description

Resource Planning Analyst - 9 month secondment

Role Description

Allianz Personal has an exciting opportunity to join our team as a Resource Planning Analyst on a 9-month secondment.

At Allianz, we’re committed to delivering exceptional customer experience and driving operational excellence.

As a Resource Planning Analyst, you’ll play a pivotal role in ensuring we have the right people, in the right place, at the right time—across all channels. You’ll combine data-driven insights with innovative forecasting techniques, including AI and digital solutions, to help us meet service levels and support our transformation journey.

Location and Salary:

Available locations: Leeds and Bournemouth. Final location can be discussed during the interview process.

Pay: Circa £32,000 - £36,000 per annum.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
• Use advanced analytics and AI-driven tools to improve forecasting accuracy.
• Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
• Design and maintain efficient schedules to meet customer demand and business objectives.
• Respond dynamically to real-time changes and operational priorities.
• Track resource utilization and service levels across channels.
• Identify opportunities for improvement using predictive analytics and scenario modelling.
• Deliver clear, actionable reports and dashboards for senior stakeholders.
• Provide insight to support strategic decisions and transformation initiatives.
• Work closely with Operations, Digital, and Technology teams to align resource planning with business priorities.
• Share expertise on AI and digital forecasting to support innovation.

Essential Skills

If you have a keen eye for detail, critical thinking and a passion for driving excellence, we would love to hear from you.

• 2–5 years in resource planning, workforce management, or operations analysis.
• Advanced MS Excel and workforce management tools.
• Awareness of AI concepts and their application in resource planning.
• Experience with digital forecasting tools and multi-channel environments.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement.
• Ability to adapt in a fast-paced, technology-driven environment.

Desirable Skills

• Degree in Business, Mathematics, Statistics, Data Science, or related field.
• Knowledge and experience of forecasting in a multi-channel environment, including digital channels.
• Skills in digital forecasting, particularly working with Chatbots and Voicebots.
• Experience with AI-powered workforce optimisation tools.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Inclusive Support & Accessibility

At Allianz, we are committed to fostering building an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you.

If you have a disability or long‑term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.

Closing date 23/10/26

We reserve the right to close the advert early if we reach enough applications.

Join us - Let’s Care for Tomorrow.