AI-Driven Resource Planner (9-Month Secondment)

Allianz Management Services Ltd; Ledston; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Flexible holidays

Hybrid work

Annual bonus

Contributory pension

Development days

Insurance discounts (up to 50%)

Retail discounts

Volunteering days

Job summary

Allianz Personal is seeking a Resource Planning Analyst on a 9‑month secondment to forecast demand across multi-channel environments and design efficient schedules. You will apply AI-driven tools and digital forecasting to support service levels and transformation initiatives, collaborating with Operations, Digital and Technology teams.

The role offers hybrid working and a salary in the £32k–£36k range, with location flexibility between Leeds and Bournemouth.

Qualifications

• 2–5 years in resource planning, workforce management, or operations analysis.
• Advanced MS Excel and workforce management tools.
• Awareness of AI concepts and their application in resource planning.
• Experience with digital forecasting tools and multi-channel environments.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement.
• Ability to adapt in a fast-paced, technology-driven environment.

Responsibilities

• Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
• Use advanced analytics and AI-driven tools to improve forecasting accuracy.
• Incorporate digital interaction trends into planning models.
• Design and maintain efficient schedules to meet customer demand and business objectives.
• Respond dynamically to real-time changes and operational priorities.
• Track resource utilization and service levels across channels.
• Identify opportunities for improvement using predictive analytics and scenario modelling.
• Deliver clear, actionable reports and dashboards for senior stakeholders.
• Provide insight to support strategic decisions and transformation initiatives.
• Work closely with Operations, Digital, and Technology teams to align resource planning with business priorities.
• Share expertise on AI and digital forecasting to support innovation.

Skills

Forecasting

Advanced MS Excel

AI concepts

Multi-channel analytics

Stakeholder engagement

Problem solving

Communication

Adaptability

Education

Degree in Business / Mathematics / Statistics / Data Science

Tools

Workforce management tools

AI forecasting tools

Job description

Allianz Personal is seeking a Resource Planning Analyst on a 9‑month secondment to forecast demand across multi-channel environments and design efficient schedules. You will apply AI-driven tools and digital forecasting to support service levels and transformation initiatives, collaborating with Operations, Digital and Technology teams.

The role offers hybrid working and a salary in the £32k–£36k range, with location flexibility between Leeds and Bournemouth.