AI Post-Sales Growth Account Manager (East Coast)

Encord; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & commission

Equity

4 days/week on-site culture

Daily team lunches & dinners

Flexible PTO

18 paid vacation days in the U.S.

Learning & development budget

Health, dental, and vision coverage

Frequent travel across the U.S.,London

Bi-annual offsites & monthly socials

Job summary

Encord is seeking an Account Manager to own and grow a portfolio of strategic customers on the East Coast, focusing on expanding usage, driving adoption, and ensuring customers derive maximum value from our AI data infrastructure platform. You’ll work directly with ML, data, engineering, and executive stakeholders, understand their roadmaps, and identify expansion opportunities.

As an early member of the NYC team, you’ll help shape the post-sales function and codify best practices for North

Qualifications

• 2–5 years of experience in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technology.
• Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
• Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
• Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
• Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
• Experience working in a high-growth start-up or scale-up environment preferred
• Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage

Responsibilities

• Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
• Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
• Understand customers' technical roadmaps to proactively identify expansion opportunities
• Drive upsells, cross-sells, and multi-team rollouts across existing accounts
• Partner with Customer Success, Product, and Engineering to deliver customer outcomes
• Communicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmap
• Lead account planning, run QBRs, and develop growth strategies for your accounts
• Maintain accurate pipeline and revenue forecasting in HubSpot
• Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation

Skills

Relationship building

Stakeholder communication

B2B SaaS

Technical conversations

Growth mindset

Tools

HubSpot

Salesforce

Job description

Encord is seeking an Account Manager to own and grow a portfolio of strategic customers on the East Coast, focusing on expanding usage, driving adoption, and ensuring customers derive maximum value from our AI data infrastructure platform. You’ll work directly with ML, data, engineering, and executive stakeholders, understand their roadmaps, and identify expansion opportunities.

As an early member of the NYC team, you’ll help shape the post-sales function and codify best practices for North