AI-First CX Architect

Intercom; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service technology firm in Greater London is seeking an experienced Customer Support Leader to drive AI adoption and enhance customer experiences. The ideal candidate will have a bachelor's degree and extensive experience in customer support systems. You will collaborate with customers, implement tailored support models, and lead insight sessions to maximize operational efficiency. This role offers a competitive salary, benefits including health insurance, and a flexible paid time off policy.

Benefits

Competitive salary and equity

Daily lunch and snacks

Regular compensation reviews

Pension scheme with match

Comprehensive health insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBook or desired equipment

Qualifications

• Experience as a Customer Support Leader (Manager, Director or above).
• Deep understanding of customer support processes and workflows.
• Proven experience in customer support system implementation.

Responsibilities

• Drive AI-First adoption and success with customers.
• Lead workshops to align customer goals and explore solutions.
• Develop customized support models for clients.

Skills

Customer Support Leadership

Problem-solving

Communication

Customer Success

Education

Bachelor's degree or equivalent experience

Tools

Intercom

Zendesk

FreshDesk

Job description

A leading customer service technology firm in Greater London is seeking an experienced Customer Support Leader to drive AI adoption and enhance customer experiences. The ideal candidate will have a bachelor's degree and extensive experience in customer support systems. You will collaborate with customers, implement tailored support models, and lead insight sessions to maximize operational efficiency. This role offers a competitive salary, benefits including health insurance, and a flexible paid time off policy.